52 applicants
This job has closed.
Stride, Inc. · 1 week ago
Reclamation Analyst
United States
Full-time
Remote
Entry Level
$16.50/hr - $16.50/hr
1+ years exp
Wonder how qualified you are to the job?
E-LearningEducation
Insider Connection @Stride, Inc.
Responsibilities
Process all hardware reclamation label requests using the Customer Relationship Management (CRM) system and direct emails
Process assigned service requests using the CRM for status updates, fulfillment requests, and tracking information
Provide daily reclamation and cancellation files to the vendor; updates master files
Work with schools and teachers directly to reclaim computers
Process live inbound calls from auto dialer batch
Make live outbound calls to recover hardware
Handle vendor canceled recoveries
Manage reclamation email inbox for all types of requests and escalations from schools, teachers, and families
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
High School diploma AND
One (1) year of experience in operations, administration or other relevant work OR
Equivalent combination of education and experience
Ability to communicate with customers effectively through various communication channels, such as: phone, voicemail, email, chat, etc.
Physical requirements: sedentary work, fluent typing, listening, speaking, extensive reading, repetitive motions, and extended computer usage.
Own or have daily access to a smart device where Apps can be downloaded/accessed (i.e., phone, tablet)
Ability to maintain a professional home office without distraction during our hours of operation
Attend virtual training via webcam
Own or have daily access to a smart device where Apps can be downloaded/accessed (i.e., phone, tablet)
Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.); Web proficiency.
Strong verbal and written communication skills
Consultative approach to customer service
Strong problem solving and analytical skills with a solutions-oriented approach
Ability to work independently and within a team-oriented environment
Resilient and contributes to fostering positive team morale
Ability to prioritize effectively and manage competing priorities to deliver and drive results
High level of quality and accountability for work product
Ability to travel 10% of the time (minimal if any e.g. team building event)
Ability to clear required background check
Preferred
Salesforce Experience
Prior Stride/K12 Enrollment Center Experience
Previous customer service or sales experience with proven record of achievement
Previous experience in a call-center environment
Experience with Stride/K12 Systems such as TotalView Suite, SAMS, Calabrio, etc.
Company
Stride, Inc.
At Stride, Inc. we support learners of all ages with inspired teachers and personalized experiences. Everything comes back to learners.
5,001-10,000 employees
Funding
Current Stage
Public CompanyTotal Funding
$20M2011-04-01Post Ipo Equity· Undisclosed
2007-12-13IPO· nyse:LRN
2003-04-03Series Unknown· $20M
Leadership Team
Nate Davis
CEO
Tony Phillips
Executive in Residence
Recent News
Coverager - Insurance news and insights
2024-05-31
2024-05-29
Yahoo Finance
2024-04-24
Company data provided by crunchbase
