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LoneStar Voyages ยท 1 week ago
Remote Administrative Assistant/Customer Service
Chicago, IL
Full-time
Remote
Entry Level
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Travel Arrangements
Insider Connection @LoneStar Voyages
Responsibilities
Customer Inquiries: Handle incoming inquiries from clients via phone, email, or chat, providing prompt and accurate information about our services, travel options, and booking procedures
Booking Assistance: Assist clients with booking travel arrangements, including flights, accommodations, and activities, ensuring accuracy and meeting client preferences
Administrative Support: Provide general administrative support to the team, including data entry, document preparation, and organization of files and records
Client Communication: Maintain regular communication with clients throughout the booking process, confirming details, addressing concerns, and providing updates as needed
Follow-up: Conduct post-booking follow-up with clients to ensure satisfaction, gather feedback, and address any additional needs or requests
Calendar Management: Assist with scheduling appointments, meetings, and travel arrangements for team members and clients, ensuring efficient use of time and resources
Documentation: Prepare and organize travel documents, including itineraries, tickets, and confirmations, ensuring all necessary information is provided to clients
Problem Resolution: Proactively identify and resolve any issues or challenges related to bookings, payments, or travel arrangements, ensuring a positive experience for clients
Qualification
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Required
High school diploma or equivalent; additional education or training in office administration, customer service, or travel and tourism is preferred
Proven experience in customer service, administrative support, or related roles, with a strong focus on delivering exceptional service to clients
Excellent communication skills, both verbal and written, with a friendly and professional demeanor
Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively
Proficiency in using office software and communication tools, including Microsoft Office Suite, email, and chat platforms
Ability to work independently and remotely, while also collaborating effectively with team members and clients
Adaptability and flexibility to handle changing priorities and accommodate client needs in a dynamic work environment
Customer service orientation and a genuine passion for helping clients create memorable travel experiences
Benefits
Flexible work hours and the ability to work remotely from any location
Opportunities for professional development and advancement within the company
Positive and collaborative work environment within a passionate team of travel enthusiasts
Company
LoneStar Voyages
"LoneStar Voyages invites you to embark on unforgettable journeys where every horizon promises a new adventure.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase
