61 applicants

Company

Original Job Post

Oracle · 1 week ago

Program Manager - Service Excellence

Seattle, WA

Full-time

Onsite

Senior Level

8+ years exp

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Data GovernanceData Management

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Responsibilities

Manage several core initiatives under the QoS pillar for Service Excellence.

Define requirements/policies/processes/capabilities for QoS and service management.

Work with various partner teams (e.g. engineering) to develop proper solutions (process + tech) with the mindset of reliability, quality, extensibility and scalability.

Manage discussions, resolutions, expectations with senior members from other organizations in the context of service management, primarily those with whom we have a shared dependency.

Identify requirements, prototype and build out analytics specific to the area of involvement. This includes KPIs, metrics, dashboards, log queries, SOPs and reporting. The PM should be able to use data to speak to the efficacy of their processes and capabilities.

Influence direction of solutions with a strategic view on future aspirations.

Ensure proper business case/ROI analysis has been done for issue/feature prioritization.

Effectively manage prioritization discussions; Work with partner teams to determine priority.

Manage expectations, alignment and communications with customers and stakeholders through cadenced meetings, reports, statuses, reviews etc.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Program ManagementProcess EngineeringCloud-based ServicesService ManagementSREDevOpsMonitoringLoggingIncident ManagementBig DataFunctional SpecificationsSoftware Development

Required

8+ years of software Program Management experience with demonstrated success in software, process engineering.

4+ years of experienced in managing cloud-based services (PaaS or SaaS)

4+ years of experience in service management, SRE or devops. This includes monitoring, logging, post-incident analysis, SRE tooling, and/or incident management.

4+ years of experience in analytics – using big data to inform decisions and investments.

Experienced in defining functional specifications for applications, processes and capabilities.

Bachelor’s degree required. Masters preferred. Education in technical area preferred or equivalent work experience.

Preferred

Prior software development experience is preferred.

Benefits

Health Insurance

Company

Oracle

Glassdoor

3.8

Oracle is an integrated cloud application and platform services that sells a range of enterprise information technology solutions.

Founded in 1977

Austin, Texas, USA

10,001+ employees

https://www.oracle.com

H1B Sponsorship

Oracle has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (794)

2022 (1124)

2021 (1049)

2020 (764)