166 applicants

Company

Original Job Post

Smartsheet · 1 week ago

Business Systems Analyst, Self-Service and Systems

United States

Full-time

Remote

Mid Level

$88K/yr - $132K/yr

3+ years exp

Wonder how qualified you are to the job?

EnterpriseSaaS

H1B Sponsorship

Comp. & Benefits

Insider Connection @Smartsheet

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Work with others within the support organization to build, implement, and maintain AI solutions including features provided by system vendors used by the support organization.

Collect, analyze, and interpret data sets to identify trends, patterns, and insights within assigned internal and vendor provided systems

Assist with the development and maintenance of reports, data collection systems, data analytics, AI models, and other resources that optimize efficiency and functionality of systems and AI models used by technical support teams

Collaborate with cross-functional teams to identify data requirements and ensure data accuracy and integrity

Perform ad-hoc analysis to support business decision-making processes

Assist in the development, maintenance, and implementation of best practices that guide our usage, maintenance, and ensure language models adhere to relevant regulations and industry standards, promoting ethical and transparent practices.

Other Duties as assigned

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

PythonMachine learningDeep learningArtificial intelligenceNatural language processingProgramming languagesApiAnalytic reportsTesting scenariosProblem-solvingTime managementAttention to detailOrganizational skillsCommunication

Required

Bachelor's degree or equivalent in data science, applied statistics, computer science, business, or related field.

3+ years of experience in the job offered or relevant professional experience in technology, technical support, or customer support role

At least one year working in or with technology that utilizes various forms of artificial intelligence including large language models, generative responses, or other related.

Understanding on how language processing methods, machine learning techniques, and deep learning models function

Understanding of how AI prompts, relevance rules, and other related using large language models, including in Coveo, Salesforce, GPT or ChatGPT and other solutions, including Amazon Lex are created and maintained

Familiarity with using programming languages such as Python, or other related, for automation of tasks or to generate reports or run repetitive tasks

Strong organizational and time management skills with a high attention to detail

Ability to successfully complete and maintain status of multiple projects, tasks, and other related assignments simultaneously.

Ability to understand and create analytic reports, complete testing scenarios, and other related times based on communicated business and technical requirements.

Ability to consolidate information from assigned projects and tasks into summary and or status reports to communicate with peers and direct managers.

Understand of how APIs and API tools are created and maintained to build assigned reports or to improve resource and/or model performance

Benefits

HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees

Stock - Restricted Stock Units (RSUs) for eligible roles

Lucrative Employee Stock Purchase Program (15% discount)

401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)

Monthly stipend to support your work and productivity

Flexible Time Away Program, plus Incidental Sick Leave

Up to 24 weeks of Parental Leave

Personal paid Volunteer Day to support our community

Opportunities for professional growth and development including access to LinkedIn Learning online courses

Company Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal Smartsheet account

Teleworking options from any registered location in the U.S. (role specific)

Company

Smartsheet

Glassdoor

4.0

Smartsheet is a cloud-based work management platform that empowers collaboration, drives better decision making, and accelerates innovation.

Founded in 2005

Bellevue, Washington, USA

1,001-5,000 employees

https://www.smartsheet.com

H1B Sponsorship

Smartsheet has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (37)

2022 (54)

2021 (50)

2020 (44)