SmithRx · 6 days ago

Account Manager

Lehi, UT

Full-time

Onsite

Mid Level

3+ years exp

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Health CareInformation Technology

Insider Connection @SmithRx

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Complete reporting and data requirements based on client and team needs

Be accountable for customer satisfaction and retention of assigned client(s)

Build trusting relationships with client operational leadership

Maintain a comprehensive understanding of business challenges faced by customers

Apply cross-functional project management to drive resolution for escalated client issues, coordinating internal and external teams as necessary

Support research and data activities to drive resolution for escalated client issues, coordinating with internal and external teams as necessary

Identify product gaps by conducting business impact assessments and managing client expectations

Prioritize issues and assess escalations that may lead to client attrition risk with the Account Managers to ensure a strong mitigation plan is in place

Qualification

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Account managementRelationship managementHealthcare industry knowledgeCommercial health insurancePharmacy benefitsCustomer experienceClient relationship managementExecutive-level communicationProblem-solvingPositive attitudeCollaborationCommunicationConflict resolutionEmpathyTransparencyHealth Insurance KnowledgePharmacy Benefits Knowledge

Required

Requires 3-5 years of direct account management or relationship management experience in the healthcare space; working knowledge of commercial health insurance and pharmacy benefits strongly preferred

A positive growth mindset with the ability to approach difficult situations in a calm and focused manner; understand the challenge and move forward tactfully towards a solution

An obsession with customer experience and customer satisfaction

A passion for solving difficult problems together in collaboration with the broader team

Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue

Experience in Client relationship management ensuring expectations and deliverables are documented and met, key stakeholders are informed, and client satisfaction is achieved

Ability to work independently as well as part of an extended, cross-functional team

Self-driven, results-oriented and disciplined work ethic

Ability to take initiative with little to no direction

Be transparent and honest in a positive, professional and polite manner

Expert conflict resolution skills

Highly effective communicator with a consultative and tactful approach; Ability to observe situations and scenarios from the client or member's point of view

Bachelor's degree or equivalent experience required