Captiv8 · 1 week ago

Sr Customer Success Manager

United States

Full-time

Remote

Senior Level

3+ years exp

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Responsibilities

Exceed retention targets by delivering outstanding service to our SaaS customers and facilitating seamless adoption of our platform.

Effectively convey our value proposition and strategically guide customers to align with their long-term objectives, promoting customer loyalty.

Establish your expertise by fostering high-value relationships with C-suite and marketing executives at key accounts through regular Business Reviews.

Proactively identify and capitalize on upsell and growth opportunities within your customer portfolio to unlock maximum account potential.

Develop and implement account plans, enabling you to thoroughly understand each customer's business objectives and assess the impact of our services.

Collaborate closely with teams across Support, Sales, Account Management, Product, and Professional Services to deliver on customer goals and enhance the overall customer experience.

Continuously analyze and leverage customer data to identify trends, opportunities, and areas for improvement.

Champion the voice of the customer, providing vital feedback to inform continuous improvement of our product and service offerings.

Qualification

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Net retentionBusiness expansionSMB & MM customersInfluencer marketingMarketing landscapesMedia landscapesCross-functional collaborationPST hoursCommunicationInterpersonalTime managementPrioritizationStrategic thinkingProblem-solvingOrganizationalAutonomous workTeamwork