Sagres Vacations · 1 week ago

Marketing Events Coordinator

Fall River, MA

Full-time

Onsite

Entry, Mid Level

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Insider Connection @Sagres Vacations

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Great relationship-building skills, with the ability to quickly build rapport with clients and understand their ideal travel experience, before creating a bespoke itinerary that perfectly matches their needs.

Extensive destination knowledge and the passion to continually stay on top of ‘what’s hot and what’s not’ in your specialist areas in order to ensure we are offering our clients genuinely cutting-edge advice.

Collaborating with clients to understand their travel preferences and desires and curate bespoke itineraries that showcase the best of global destinations.

Coordinating travel logistics, including accommodations, transportation, and activities.

Staying informed about travel trends, local cultures, and unique experiences.

Ability to work closely with our marketing and product teams to share ideas that will keep our brand and product range fresh.

High level of professionalism when working with suppliers and pricing trips to ensure that we are as competitive as possible from a ‘value’ perspective.

Exceptional communication and organizational skills throughout the booking to offer the best customer service before, during and after the trip.

Enthusiastic phone manner to excite clients about potential or future trips.

Document Perfection: Create and maintain up-to-date client travel documents and invoices, providing a seamless and organized experience.

Travel to meet suppliers, learn the destination and tour experience.

Escort familiarization trips for travel advisors and Sagres Vacations Groups as necessary. Responsible for ensuring and delivering a superb experience by continuously modifying, changing or/and adding to the original itinerary. Ability to make quick decisions while keeping costs in check.

Act as Sagres Vacations Brand Ambassador when meeting with International Vendors, Partners and driving new tour initiatives.

Provide customer service support to internal/external customers and business partners.

Research and troubleshoot customer service cases to provide resolution options.

Make empowered decisions on the client’s behalf to ensure a superior experience, from the initial booking of the trip to their arrival back home. Keeping in mind that situations can and will arise but having prompt and quick solutions are of the essence.

Work under little to no supervision, while making key decisions in the company’s best interest.

Qualification

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Destination knowledgeTravel trendsTravel logisticsMarketingLocal culturesTravel experiencesWorking with suppliersPhone mannerDocument perfectionTravel researchBrand ambassadorshipCustomer service casesCompany's best interestRelationship-buildingPassionCollaborationCommunicationOrganizationalProfessionalismEnthusiasmCustomer serviceDecision-making