34 applicants

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Company

Original Job Post

Microsoft · 1 week ago

Customer Success Account Manager

Washington, United States

Full-time

Onsite

Mid Level

$83K/yr - $168K/yr

2+ years exp

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Data ManagementDeveloper Tools

H1B Sponsorship

Actively Hiring

Growth Opportunities

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Responsibilities

Customer Relationship Management: Learns customer engagement role, develops relationships with key stakeholders, and aligns solutions with customer needs.

Account Planning: Drives strategic alignment between customer objectives and support contracts, plans work portfolio, and identifies growth opportunities.

Opportunity and Pursuit Management: Communicates customer insights, identifies opportunities, and drives cloud consumption revenue.

Consumption and Delivery Execution: Leads solution deliveries, secures resources, and ensures progress across solution areas.

Technical Skilling: Acts as a technology advisor, connects business to technology, and leads program governance and execution oversight.

Other: Embodies the company's culture and values.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Microsoft Cloud ProductsAzureDynamicsAWS certificationCustomer SuccessMicrosoft AzureAWSITILService ManagementProject ManagementProsci

Required

Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 2+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.

Experience with Microsoft Cloud Products (Azure, M365, Dynamics, etc) OR other Cloud technologies.

Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies such as Azure, 365, etc.

Preferred

3+ years relevant work experience within customer success in technology industry.

Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).

Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.

Project Management Institute (PMI) or equivalent Project Management certification.

Prosci or equivalent certification.

Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.

Company

Microsoft

Glassdoor

4.3

Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.

Founded in 1975

Redmond, Washington, USA

10,001+ employees

https://www.microsoft.com

H1B Sponsorship

Microsoft has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (5862)

2022 (11005)

2021 (8174)

2020 (6856)