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Company

Original Job Post

Goodwill Southern California · 1 week ago

Program Manager

Los Angeles, CA

Full-time

Onsite

Director

5+ years exp

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Responsibilities

Provides strategic leadership and on-site management to program staff, in particular WAP and SEP; participates in strategic planning and works towards successful completion of annual goals and objectives for programs and WCD.

Develops and maintains relationship with funder, stakeholders, businesses and the public, to ensure growth, development, and success of assigned programs.

Responsible for the upkeep, cleanliness and safety of the assigned facility, addressing any maintenance need in a timely fashion and ensuring that the all equipment is operation.

Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding, developing and disciplining employees; addressing complaints and resolving problems.

Monitors participant records, data gathering, and reporting systems according to funders, CARF and organizational standards. Ensure accurate and timely data entry and reporting.

Develops and maintains program operating procedures in accordance with departmental and organizational policies and procedures. Ensures safety procedures are observed throughout all programs and service locations.

Prepares program progress and performance enhancement reports based on program specifics. Responsible for achieving program and service goals as defined by funding contract and GSC.

Develops and manages budgets to ensure revenues and expenditures are within budgetary norms. Ensures expenses and participant-related costs fall within funding and organizational guidelines and policies

Participate in Continuous Quality Improvement (CQI) efforts and lead CQI implementation. Handles concerns and complaints to ensure satisfaction of all stakeholders.

Negotiates terms for Memoranda of Understanding (MOUs) for complementary, strategic collaborations and partnerships that offer training, wrap-around, and supportive services to program participants for review and approval by Regional Director or VP WCD.

Driving record must be acceptable by the company’s insurance vendor.

Other duties and special projects as assigned.

Responsible for building a strong public awareness of Goodwill in the community by attending public functions such as Chamber events, City Council meetings, and other public events.

Qualification

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Nonprofit ManagementWorkforce DevelopmentProgram ImplementationWIADOROMB CircularsLegal RequirementsEthical RequirementsBudgetingDisability ProgramsADA KnowledgeDriving RecordProblem-SolvingLeadershipCollaborationCommunicationPresentationMotivationBi-lingual fluencyCultural understanding

Required

Minimum of 5 years nonprofit managerial and supervisory experience.

Minimum of 3 years workforce development program implementation experience.

Bachelor's degree from a four‐year college or university in Project Management, Education, Psychology, Social Work, or related field required.

Knowledge of WIA, DOR, OMB circulars, legal and ethical requirements.

Knowledgeable in budgeting process

Experience in implementing programs serving persons with disabilities and other populations facing barriers to employment; ADA knowledge required.

Excellent written and verbal communication skills; highly skilled presenter.

Demonstrated leadership and collaborative skills with ability to motivate team work.

Driving record must be acceptable by the company’s insurance vendor.

Preferred

Master's degree or equivalent preferred.

Bi-lingual fluency (e.g., English/ASL, English/Spanish, etc.) and ability understand another culture as required by the program or local community highly desired.