200+ applicants

Company

Original Job Post

ServiceChannel · 1 week ago

Senior Business Analyst

Pleasanton, CA

Full-time

Onsite

Mid Level

3+ years exp

Wonder how qualified you are to the job?

EnterpriseFacility Management

H1B Sponsorship

Comp. & Benefits

Insider Connection @ServiceChannel

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Develop next generation of custom reports to track client and provider performance

Leverage available data to identify root causes of challenging client and provider problems and partner with account leads to build data-driven solutions

Enhance the company playbook of data visualization tools (e.g., build new dashboards)

Derive trends and insights from large, complex sets of data and present recommendations to senior stakeholders

Use broad set of KPIs to build and optimize high-performing provider networks for clients

Drive analytical knowledge-building initiatives (e.g., optimizing NTE amount, determining the correct preventative maintenance cadence) and disseminate key insights

Operationalize the rollout of cross-functional improvement initiatives with analytics and reporting solutions

Deliver ad hoc client-facing analysis and reports with quick deadlines

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Data AnalysisQueryingReport WritingData PresentationMicrosoft ExcelSQLLookerCross-Functional CollaborationProblem-SolvingAttention to DetailCommunicationIndependenceOwnershipAdaptabilityCuriosityPositive Attitude

Required

Minimum of 3-4 years in analytics-based role (e.g., analyst, consulting, operations, finance)

Strong analytical skills with the ability to collect, organize, and analyze significant amounts of information with accuracy and attention to detail

Adept at queries, report writing and presenting findings (strong knowledge of Microsoft Excel required / SQL and Looker experience a bonus)

Ability to tell a story using data and clearly communicate “the why” to what’s happening

Self-starter who is able to work independently and take on high level of ownership

Ability to work effectively in cross-functional environment

Comfortable dealing with ambiguity in analysis

Intellectual curiosity to go deep into data, identify trends, and ask questions

Brings a positive attitude and is adaptive and responsive to feedback

Preferred

Strong knowledge of Microsoft Excel required / SQL and Looker experience a bonus

Company

ServiceChannel

ServiceChannel is the cloud-based service automation platform for facility maintenance and repair services.

Founded in 1999

Pleasanton, California, USA

201-500 employees

https://www.servicechannel.com

H1B Sponsorship

ServiceChannel has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (4)

2022 (6)

2021 (2)

2020 (9)