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Floor Interior Services Corp · 1 week ago
Project Coordinator
Tampa, FL
Full-time
Onsite
Entry Level
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Construction
Insider Connection @Floor Interior Services Corp
Responsibilities
Be Accountable as a Team member by understanding, reviewing, and positively impacting specific standards set daily.
Phone, Email and Text interaction with our retail partner, installers, and customers.
Schedule installations and confirm appointments with customers daily.
Monitor and track installations and service calls.
Solve customer problems and issues.
Communicate and guide installers in the field to ensure a quality project.
Assist in resolving customer issues including site visits as directed.
Attend our retail partner's events to drive sales.
Report any store issues / concerns.
Manage large amounts of incoming calls.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies.
Take the extra mile to engage customers.
Qualification
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Required
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Strong sense of urgency in regards to Customer Service
Must have excellent communication skills, both written and verbal
Computer Literate (Outlook, Excel, Word, etc.)
Good organizational skills
Company
Floor Interior Services Corp
Floor Interior Services Corp. is a family owned and operated installation provider with an expertise in floor covering and excellent customer service.
Founded in 2007
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase
