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Company

Original Job Post

Compunnel Inc. · 1 week ago

Business Analyst II

Baltimore, MD

Full-time

Onsite

Mid Level

3+ years exp

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IT Services and IT Consulting

H1B Sponsorship

Actively Hiring

Growth Opportunities

Insider Connection @Compunnel Inc.

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Evaluate incoming documents and inquiries to determine the validity of the action or document

Develop subject matter expertise across the department and apply knowledge in determining document validity

Ensure downstream actions such as check and debit card orders are executed accurately and efficiently to maintain compliance with regulatory rules

Handle quality sampling of new account documents processed in other areas and respond to escalated issues

Act with a sense of urgency and a can-do attitude to address business needs and accomplish goals

Facilitate discussions for conflict resolution and quickly obtain relevant facts to resolve problems

Anticipate customer needs and consistently meet or exceed their expectations

Maintain acceptable service levels and remain calm, confident, positive, and clear-minded in all situations

Promote collaboration and teamwork, demonstrate active learning, and seek opportunities to develop a deeper understanding of the business

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

define work scopeWorking varying shiftsWorking in a quota-driven environment oralMaintaining acceptable service levelsComputer literacyMicrosoft Office Suite proficiencyDetail-orientedCustomer service communicationDependableWell-organizedSelf-starterResource utilizationAct with a sense of urgencyConflict resolutionAnticipating customer needsHigh regard for internalExternal customersPromoting collaborationTeamworkRemaining calmConfidentPositiveClear-mindedActive learningNew Account ExperienceLegacy Client Internal SystemsSoftware PackagesTyping Speed

Required

Detail-oriented

Customer Service

Excellent Communication

Dependable

Well-organized

Self-starter

Ability to define work scope and tasks

Resource utilization

Act with a sense of urgency

Conflict resolution skills

Anticipating customer needs

Working varying shifts

Working in a quota-driven environment

Excellent oral and written communication skills

High regard for internal and external customers

Promoting collaboration and teamwork

Maintaining acceptable service levels

Remaining calm, confident, positive, and clear-minded

Active learning

Computer Literacy

Microsoft Office Suite proficiency

College graduate or high school graduate with equivalent work experience

3 years of experience

Preferred

Previous New Account experience

Experience with Legacy Client Internal Systems

Proven ability to learn other software packages

Typing speed of minimum 35 wpm

Ten key by touch

Company

Compunnel Inc.

Glassdoor

4.2

Founded in 1994, Compunnel Inc.

Founded in 1994

Plainsboro, New Jersey

1,001-5,000 employees

http://www.compunnel.com

H1B Sponsorship

Compunnel Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (1572)

2022 (2192)

2021 (2385)

2020 (2157)