27 applicants

Company

Original Job Post

Intuit · 1 week ago

Senior Product Strategist

San Diego, CA

Full-time

Onsite

Senior Level

7+ years exp

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Responsibilities

Continuously build deep empathy and understanding of our customers and experts, and find solutions to help solve their biggest needs

Find new ways to enhance our platform of expert tools to drive expert performance in issue resolution and cross-selling.

Enable experts to deliver more personalization in their interactions with customers

Conduct research and in-market experiments to deliver data-backed recommendations for net new product experiences that enhance our customers’ onboarding journey

Partner with Product, Research, Design, Marketing, Finance and Data teams in a highly matrixed organization to innovate and A/B test new customer experiences and influence the product/service roadmap for platform teams

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer experience designProduct managementQuantitative acumenConsumer segmentationDesign thinking/B testingCross-functional programsData analysisCustomer insightsROI analysisSaaSSelf-helpCRMOnline experiencesSupport operationsStrategic leadershipTactical leadershipProblem-solvingAnalyticalCommunicationLeadership

Required

7+ years of Customer Experience design and/or Product Management experience. Experience leading in a highly matrixed, cross-functional, and fast-moving environment to develop product/service experiences, and driving revenue and customer growth

Strong quantitative acumen in understanding customer behavior. Experience in consumer segmentation and using design thinking and scientific methodologies to inform decision-making; A/B testing experience is a mandatory

Experience leading cross-functional programs that focus on delivering measurable business outcomes and value. Has driven organizations through rapid growth and understands the criticality of operational excellence, with direct and dotted-line management.

Robust analytical and problem-solving skills with clear examples of using data actively for customer insights, measurement, ROI analysis, and recommendations

Customer champion with demonstrated strengths in product management or experience design (ideally with SaaS, Self-Help, or CRM environment). A strong track record of creating online experiences (from concept through production)

Customer Service & Support Expert: demonstrated strength managing or working with customer support organizations and operations (direct or via BPO)

Excellent verbal, written, and interpersonal communication skills

Have the ability to roll up your sleeves and lead by example at both strategic and tactical levels

BA/BS required or equivalent work experience; MBA strongly preferred

Company

Intuit

Glassdoor

4.4

Intuit offers business and financial management solutions for small businesses, consumers, and self-employed individuals.

Founded in 1983

Mountain View, California, USA

10,001+ employees

http://www.intuit.com

H1B Sponsorship

Intuit has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (417)

2022 (808)

2021 (774)

2020 (582)