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Company

Original Job Post

VMware · 1 week ago

EUC Customer Success Manager

Germany, PA

Full-time

Onsite

Entry, Mid Level

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Cloud InfrastructureCloud Management

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Responsibilities

Maximize the value of a customer’s investment, aim for an increase in utilization and identify new opportunities while ensuring customer retention

Develop and manage Customer Success Plans for your customers, ensuring accountable parties are on track to deliver on the customer’s desired business outcomes

Collaborate with the support, engineering, sales, and architect teams to ensure that customers are healthy in their consumption of products and any issues are addressed in a timely manner

Build strategic relationships with customer business decision makers and key stakeholders

Foresee risk and implement mitigation strategies to ensure customer health

Work with the product management team to ensure customer feature requests are addressed

Build and nurture relationships across accounts to firmly secure our partnership and commitment to the customer’s success while expanding both relationship and product adoption deeper and wider

Deliver business and technical presentations from admin to an Executive-level audience that articulates the impact of feature adoption and deployment to your customer's transformational business strategies

Travel up to 20% of the time

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

EUC ProductsInternal Customer Success ToolsCustomer Success PlansCustomer Growth StrategiesCustomer Relationship ManagementBusiness Outcome FocusCustomer Success AssetsFluency in GermanUtilization IncreaseAccountability TrackingSupport CollaborationFeature Requests ManagementStakeholder EngagementRisk MitigationTravel ManagementProblem-SolvingCommunicationStrategic ThinkingCustomer AdvocacyRelationship BuildingProactivityCollaborationRisk ManagementPresentation Skills

Required

Understand EUC products and services.

Get familiar with the Internal Customer Success tools and processes.

Effectively facilitate communication between customers and internal teams regarding customer priorities.

Think strategically about customer success and adapt your approach based on individual and customer needs.

Manage a variety of customers across industries and product lifecycles by combining direct touchpoints and automation.

Serve as a customer advocate in driving industry best practices and customer use cases internally.

Partner with your customers to build and maintain business outcome focused Success plans.

Proactively identify ways to maximize customer growth, increase consumption & retention opportunities.

Manage Multi level customer engagement that maximizes the relationship and knowledge of the customer.

Help develop a roadmap for future deployments based on customers' specific business drivers.

Contribute to the library of customer success assets (customer references, case studies, success plans, templates, playbooks) and thought leadership (methodology, point of view, process improvements).

Fluency in German and English is essential.

Maximize the value of a customer’s investment, aim for an increase in utilization and identify new opportunities while ensuring customer retention.

Develop and manage Customer Success Plans for your customers, ensuring accountable parties are on track to deliver on the customer’s desired business outcomes.

Collaborate with the support, engineering, sales, and architect teams to ensure that customers are healthy in their consumption of products and any issues are addressed in a timely manner.

Build strategic relationships with customer business decision makers and key stakeholders.

Foresee risk and implement mitigation strategies to ensure customer health.

Work with the product management team to ensure customer feature requests are addressed.

Build and nurture relationships across accounts to firmly secure our partnership and commitment to the customer’s success while expanding both relationship and product adoption deeper and wider.

Travel up to 20% of the time.

Company

VMware

Glassdoor

4.4

VMware is a cloud services company that provides cloud infrastructure, cloud management, security, and networking. It is a sub-organization of Dell Technologies.

Founded in 1998

Palo Alto, California, USA

10,001+ employees

https://www.vmware.com

H1B Sponsorship

VMware has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (596)

2022 (1019)

2021 (1330)

2020 (1075)