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Mosey · 1 week ago
Customer Success Specialist
United States
Full-time
Remote
Entry, Mid Level
$60K/yr - $80K/yr
2+ years exp
Wonder how qualified you are to the job?
Human ResourcesInformation Technology
Insider Connection @Mosey
Responsibilities
Assist new users with onboarding and meeting their goals
Assist with updating billing and invoicing
Be the single point of contact for key customers to triage support requests
Manage special projects on behalf of customers to ensure timely completion
Ensure all onboarding tasks and customer success check-ins meet SLA
Write user communications and onboarding roadmaps
Schedule quarterly check-in calls
Continuously score customer accounts and intervene if necessary
Help users adopt new features
Develop and improve customer success processes
Qualification
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Required
2+ years experience working in sales, operations, or related function
Experience working at an early-stage startup or eagerness to learn
Previous experience working directly with customers
Strong connection with the mission of the company
Benefits
Health insurance including medical, dental, and vision
Mosey pays 100% of your employee premium
3 weeks vacation
8 Paid Company Holidays
Paid Family Leave
Opportunity to join a diverse, passionate, and fun team at a pivotal time in the company’s lifecycle
Remote first (continental US & Canada)
Company
Mosey
Mosey is the easy way to do state compliance, designed for growing businesses operating in many states at once.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$21MKey Investors
Canaan Partners
2022-08-04Series A· $18M
2021-03-01Seed· $3M
Leadership Team
Alex Kehayias
Founder
Recent News
2024-04-06
2022-08-11
2022-08-05
Company data provided by crunchbase
