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Nimble ยท 1 week ago
Enterprise Customer Success Manager
New York, United States
Full-time
Hybrid
Senior Level
8+ years exp
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Big DataData Collection and Labeling
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Responsibilities
Collaborate closely with the sales team and clients to ensure successful technical and business engagements, precise identification of requirements, and fulfillment of success criteria.
Own the overall relationship with assigned clients, managing onboarding, implementation, and training, driving increased adoption, and ensuring renewals, expansion, and high levels of customer satisfaction.
Provide technical guidance throughout post-sale processes, address complex support inquiries, and foster strong, collaborative relationships as a trusted advisor.
Work in synergy with Product and Engineering teams to promptly resolve customer issues, leveraging feedback for product enhancement.
Cultivate a deep understanding of web scraping and web data domains, becoming an expert in utilizing technology to help customers achieve business goals.
Proactively identify risks and opportunities, develop and execute mitigation and achievement plans for successful outcomes.
Qualification
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Required
Minimum 8 years of customer-facing experience with technical SaaS products, ideally serving engineers.
At least 4 years of experience in enterprise customer-facing roles within startups.
In-depth knowledge of web technologies, including HTML and CSS.
Exceptional problem-solving and analytical skills.
Strong communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical stakeholders.
Proven ability to build rapport and trust with customer executives (VPs and CxOs).
Demonstrated track record in managing and nurturing relationships with enterprise clients, with a focus on increasing Gross Revenue Retention (GRR) and Net Revenue Retention (NRR).
Strong project management skills.
Passion for learning new technologies and becoming an expert in your domain.
Preferred
Some experience with programming languages such as Python, Java, or Node.js is a plus.
A Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field is a plus.
Proficiency in working with APIs and troubleshooting logs is a plus.
Company
Nimble
Nimble is building a world where businesses can easily create AI & BI applications using real-time public web data to make better decisions, solve problems, and enhance their operations.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Uriel Knorovich
Co-Founder and CEO
Menachem Salinas
Co-Founder and CRO
Recent News
2024-04-15
Company data provided by crunchbase
