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Company

Original Job Post

Global Payments Inc. · 1 week ago

Manager, Product

United States

Full-time

Remote

Mid Level

$92K/yr - $110K/yr

4+ years exp

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Responsibilities

Manages the process from product development to product launch, owning the full process from discovery to execution for new or existing product and technical initiatives related to Platform.

Partners with platform owners/stewards across business functions to understand their information objectives and desired insights to identify what questions are we wanting to ask and why those answers matter to Zego.

Leads the analysis to determine reports, dashboards, and visualizations that will help to inform Zego business decisions by working closely with clients, business units, Product, and Engineering to elicit platform requirements.

Looks for patterns across reporting objectives where the Platform team can consolidate platform and BI needs to gain efficiencies/synergies between domains or business functions.

Develops business cases for new product functionality to serve as inputs to decision-making, prioritization, pricing, and client value proposition.

Owns, manages, and communicates the Platform product roadmap, including collaborating with Product, Engineering, clients, and business units to determine prioritization, development, and ongoing costs of platform delivery.

Authors the high-level requirements for these reports, dashboards, and visualizations that the Platform team can use to define specific platform needs, definitions, and requirements.

Manages the details of the product backlog and ensures continual enhancements to existing products; prioritizing work items to ensure the Platform and BI technical teams understand the right priorities to focus on.

Collaborates with Product and Engineering on the Product Vision, Strategy, and Roadmap for the Platform domain.

Owns (creates, maintains, and prioritizes) the product backlog, balancing conflicting priorities.

Analyzes and validates functional and nonfunctional requirements for Product value.

Actively participates in technical design discussions with Engineering when defining initiatives, supporting the collaboration with product delivery and technology architecture to validate detailed design, particularly to ensure that product objectives and key requirements are met and aligned with the market needs and the platform strategy.

Completes required documentation and provides design direction, testing support, and general assistance to the delivery team.

Ensures user stories are ready for development, including clear business value and acceptance criteria.

Actively participates in all Agile ceremonies (Grooming, Sprint Planning, Sprint Review, etc.).

Continually learns and deepens knowledge of our system, product features, and user experiences.

Influences a positive, united team culture to achieve success within the Product and Engineering team.

Qualification

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Product ManagementPlatform AnalysisAgile MethodologiesFlow FrameworkScrumKanbanSAFeDocumentationBusiness ProcessesWorkflow AnalysisSystem FunctionalityProduct ImprovementStakeholder ManagementProblem-SolvingTeamworkCommunicationOrganizationalTask ManagementProduct Management CertificationsRequirement GatheringTraining ExperienceDiagramming ToolsSpreadsheetsG-Suite ApplicationsAtlassian ToolsSlackTrello

Required

BA/BS in Business, Engineering, or a related field, or equivalent specific industry experience.

4-6 years relevant Product Management or equivalent work experience with a focus on platform analysis or platform management.

Familiar with Agile methodologies (Flow Framework, Scrum, Kanban, and/or SAFe).

Enjoy working in a team-oriented culture and able to work in a dynamic, fast-paced work environment.

Results-oriented with a demonstrated sense of urgency and the ability to assess situations and make clear, platform-driven decisions.

Excellent internal / client-facing written and verbal communication skills.

Strong organizational and task management skills, including attention to detail and multitasking skills.

Experience documenting business processes, operational workflows, and system functionality.

Demonstrated ability to identify product feature gaps and suggest product improvements.

History of assessing and solving problem situations, gathering information and identifying causes, generating solutions, and making recommendations/decisions to resolve the problem.

Successful track record fostering teamwork and positively influencing technical and non-technical stakeholders to achieve organizational or project goals.

Preferred

One or more Product Management certifications (i.e. CSPO, CSM, PMI-ACP, PMC I-IX).

Client/Partner-facing requirement gathering and training experience.

Experience with diagramming tools (MS Visio, LucidChart, etc.), spreadsheets (MS Excel, Google Sheets, etc.), G-Suite applications, Atlassian tools, Slack, and Trello.