Mattapan Community Health Center · 1 week ago

Administrative Assistant

Boston, MA

Full-time

Onsite

Mid Level

3+ years exp

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Responsibilities

Demonstrate Service Excellence in every patient interaction.

Act as an administrative assistant for all clinic needs.

Work closely with providers, nurses, and medical assistants to provide timely updates on patient appointments.

Provide follow-up for patients regarding appointments, prescriptions, forms, and test results.

Assist in organizing and completing forms, collecting patient information, and scheduling medical appointments.

Manage multiple phone lines efficiently, respond to incoming calls, and document communication.

Send and organize received faxes for patients and providers.

Assist with limited case management needs such as transportation requests for patients.

Perform additional tasks as required for department flow and medical team needs.

Qualification

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Microsoft OfficeBilingual in SpanishBilingual in Haitian CreoleProblem-SolvingOrganizational SkillsTime ManagementPrioritizationJudgmentInterpersonal SkillsCommunication SkillsTeamworkAdaptability

Required

A commitment to MCHC's mission and values.

3-5 years directly related work experience required.

Strong organizational skills in a deadline-driven environment; ability to organize time and prioritize effectively, asking for direction when appropriate.

Exceptional ability to prioritize multiple tasks and projects to meet team objectives and deadlines.

Self-directed and displays good judgment; proactively identify issues and work with the appropriate person to resolve.

Ability to establish and cultivate constructive relationships; effective at working in teams.

Excellent interpersonal and communication skills.

Judgment and discretion in interacting with providers and management on sensitive and confidential issues.

Proficient in Microsoft Office (Word, Excel, Access, OneNote, PowerPoint).

Demonstrated ability to work with people of different races, ethnicities, sexual and gender identities and expressions, ages, abilities, and experiences.

Ability to work with telephonic interpreters for patient communication; bilingual fluency in Haitian Creole or Spanish preferred.