Chord · 1 week ago

Technical Project Manager

Florida, United States

Full-time

Onsite

Mid, Senior Level

$126K/yr - $149K/yr

5+ years exp

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CRME-Commerce

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Responsibilities

Project Manage the implementation of Chord's products for newly signed customers.

Partner with Customer Success Managers, Data team members, and customers to understand the project's scope, create a timeline, and drive the implementation through to successful completion.

Manage timelines and dependencies with customers and the Chord team for projects that vary in complexity.

Act as the primary point of contact with customers during the onboarding/implementation phase.

Investigate and solve complicated questions about data and Chord's tools.

Document and share customer and project-specific learnings internally, and elevate the team through enablement and education.

Understand and prioritize ecommerce technology needs to ensure value delivery to customers.

Drive adoption on the Chord platform while helping customers meet their goals and achieve value.

Qualification

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Project ManagementClient ManagementStakeholder ManagementVendor ManagementProcess ImprovementSoftware TrainingProblem-SolvingHard WorkingInterpersonal CommunicationAdaptabilityCreativityOrganizationResilienceTraining

Required

5+ years of industry experience, minimum 2 years in Implementation environment.

Proven ability to work with clients: designing specifications, driving projects, and presenting to executives.

2-5 years of experience working as a project manager, project engineer, or similar role.

The ability to manage multiple stakeholders and vendors for one project, holding them accountable to responsibilities and timelines and driving each project to completion.

To thrive in dynamic settings, excel at rapid iteration, and embrace the challenge of exploring completely new projects.

Comfortability occasionally 'diving into the unknown,' sharing learnings, and iterating as you go.

To be flexible, nimble, and independently-minded – this role will involve creating new processes or refining old ones.

The mind of an organized project manager – communicating deliverables and timelines to stakeholders clearly.

The ability to stay composed under pressure and consistently seek inventive solutions.

A love for training and educating customers, helping them understand how to get the most value out of software.