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Company

Original Job Post

Medallion · 1 week ago

Senior Account Manager

United States

Full-time

Remote

Senior Level

$110K/yr - $150K/yr

6+ years exp

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Health CareInformation Technology

Growth Opportunities

Insider Connection @Medallion

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Responsibilities

Own the overall relationship with your book of business; work with your customer on all stages of the customer journey from onboarding, driving adoption, growth, and retention

Partner with the customer to align on their business objectives and goals in order to build and drive measurable success plans

Drive successful renewals to maintain and grow existing revenue, as well as identify and execute on expansion opportunities

Be a strategic advisor and provide consultative guidance and best practices to your book of business

Identify key stakeholders and build relationships with executive buyers and c-suite level contacts

Develop new and innovative ways to share relevant data and insights that’s impactful to customers and ties back to their success drivers through Strategic Business Reviews

Address escalated client issues with speed and urgency, orchestrating resources across the company as appropriate

Drive greater customer engagement across accounts by applying data insights, product and industry expertise

Collaborate with internal teams to solve complex customer problems and drive impact

Consistently achieve logo retention, net-retention, renewal, and expansion targets

Act as the voice of the customer, and advocate internally for customer needs and develop strong feedback loops within Medallion

Drive process improvements that will improve our abilities to better serve both our customers and internal stakeholders as we scale

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer SuccessAccount ManagementSaaS Industry ExperienceRenewal RatesUpsell RatesChange ManagementStrategic PlanningCRM SoftwareSalesforceG Suite ApplicationsRelationship BuildingProject ManagementProblem SolvingInterpersonalOrganizationalHealthcare ConsultingHealth-Tech Industry Knowledge

Required

6+ years of customer success or account management experience at a SaaS startup

Proven experience leading and managing high touch customer relationships while achieving and/or surpassing target renewal, retention & upsell rates on a consistent basis

Able to identify solutions, improve effectiveness of current strategies, and manage change

Previous experience creating growth plans and strategic business reviews for your clients

GTM and team oriented mindset

Experience using CRM software (ideally Salesforce), and G Suite Applications (Docs, Sheets, Slides)

Experience successfully working with and building relationships with senior executives and key stakeholders, both internally and externally

Strong operational skills that drive organizational efficiencies and customer satisfaction

Ability to influence and build credibility and trust across the organization and with customers

Problem solving, project management, interpersonal and organizational skills