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PGT Custom Windows and Doors · 1 week ago
Administrative Assistant/Receptionist
Altamonte Springs, FL
Full-time
Onsite
Entry Level
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Responsibilities
Greet visitors and direct them to the appropriate staff or products, scheduling appointments when necessary.
Answer incoming calls, schedule sales appointments, confirm appointments via email and phone calls, and update performance metrics.
Transfer calls to available staff, take service department calls, attend open houses for support, and manage incoming/outgoing mail.
Encourage sales staff, update customer information in the CRM, generate referrals/reviews, and provide excellent customer service.
Maintain a professional office environment and handle physical demands as needed.
Ensure customers receive exceptional service for inquiries, order status, and service requests.
Participate in sales coordination and support the office team as required.
Qualification
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Required
Ability to stay motivated and aggressive throughout the entire shift
Administrative task oriented
Interacting with customers in a positive manner daily
Greet people entering the showroom and match them with staff or products
Answer incoming calls and set sales appointments
Transfer calls and send emails to staff when unavailable
Take calls for service department and forward to the appropriate individual
Collect and distribute mail and packages
Encourage sales staff and praise their sales
Accurately enter all customer information into company CRM
Generate referrals/reviews via phone calls to current customers
Ensure customers are treated with an excellent experience for inquiries, questions, order status, and service requests
Frequent sitting, walking, and standing, occasional climbing, stooping, kneeling, crouching, crawling, and balancing
Frequent use of eye, hand, and finger coordination for office machinery
Oral and auditory capacity for interpersonal communication
Eligibility for benefits after 90 days of employment
Health, Dental, and Vision insurance
Matching 401k program
Short Term and Long-Term Disability
Company-paid Life Insurance and option to purchase supplemental life insurance
Employee Assistance Program
100% tuition and book reimbursement for an 'A', 75% reimbursement for a 'B'
8 recognized holidays plus one floating holiday
Drug-Free Environment
Background checks required
Benefits
Health, Dental and Vision insurance
Matching 401k program
Reimbursement Accounts: contributions are on a pre-tax basis
Short Term and Long-Term Disability
Company-paid Life Insurance of one-time salary and the option to purchase supplemental life insurance for yourself and eligible dependents
Employee Assistance Program
100% tuition and book reimbursement for an “A”, 75% reimbursement for a “B”
8 holidays recognized plus one floating holiday
Company
PGT Custom Windows and Doors
PGT® is one of the nation’s leading manufacturers and suppliers of windows and doors and has led the impact industry for over 35 years by improving safety, pushing innovation, and delivering superior performance.
Founded in 1980
1,001-5,000 employees
Funding
Current Stage
Late StageLeadership Team
Jeffrey Jackson
Chief Executive Officer
Company data provided by crunchbase
