40 applicants

Overview

Company

Original Job Post

NewSouth Window Solutions · 1 week ago

Administrative Assistant

Altamonte Springs, FL

Full-time

Onsite

Entry Level

Wonder how qualified you are to the job?

Maximize your interview chances

Building MaterialManufacturing

Insider Connection @NewSouth Window Solutions

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Greet people entering the showroom and match them with staff or products.

Answer incoming calls, set sales appointments, and confirm appointments via email and calls.

Review performance results for sales closing percentages and other metrics.

Transfer calls to staff, take calls for the service department, and forward them accordingly.

Attend open houses for support and manage traffic flow.

Collect and distribute mail, as well as mail out warranties and postcards.

Update customer information in the company CRM and generate referrals/reviews via phone calls.

Ensure excellent customer service for inquiries, questions, order status, and service requests.

Assist the office team as needed in various tasks.

Maintain a positive and professional interaction with customers on a daily basis.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Administrative tasksSales appointments schedulingPerformance reviewData entryCRM managementReferral generationProblem-solvingInterpersonal communicationCustomer serviceTeamworkMotivation

Required

Ability to stay motivated and aggressive throughout the entire shift

Administrative task oriented

Interacting with customers in a positive manner daily

Greet people that enter the showroom and match them with staff or show them the product

Answer incoming calls and set sales appointments using our script

Schedule appointment

Email and call to confirm appointment

Review performance results for sales closing percentages, demo rate, number of 1 leg, etc.

Update LP

Transfer calls when staff available and send email to staff if unavailable for calls

Take calls for service department and other offices in the building and forward to the individual

Email the service staff & communication specialist and note LP if service staff is unavailable

Collect and distribute mail and packages ingoing and outgoing

Mail out warranties/post cards

Encourage the sales staff and praise their sales

Update LP on all customer contacts

Sign all visitors into log

Transfer all non-sales appointment calls to appropriate department

Accurately enter all customer information into company CRM

Generate referrals/reviews via phone calls to current customers

Ensuring that customers are treated with an excellent experience for inquiries, questions, order status, service requests and helping the office team as needed