Modern Health · 1 week ago

User Researcher

United States

Full-time

Remote

Mid Level

$107K/yr - $125K/yr

3+ years exp

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Health CareMental Health

Insider Connection @Modern Health

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Define and execute strategic and tactical research questions that will have the most impact to the business and customers

Deliver high-quality insights from research, including communicating findings throughout the company

Plan and conduct qualitative or quantitative research, such as foundational research or user surveys

Partner with other researchers, data scientists, and analysts to deliver holistic customer narratives and insights

Partner closely with design, product, engineering, operations, and care teams to drive and deliver customer-centric products and features

Partner closely with stakeholders to define a flexible research process that facilitates transparency and collaboration focused on driving value to customers

Qualification

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User researchHealthcareB2B/SaaSResearch practicesMethodologiesProduct developmentAnthropologyHuman-Computer InteractionHuman FactorsPsychologySociologyProject managementProblem-solvingCommunicationAttention to detailTime managementIndependenceCollaborationSQLHigh Growth Startup ExperienceSaaS Industry ExperienceHealth Tech Industry ExperienceAdaptability

Required

3+ years of user research experience, conducting and leading research at healthcare or B2B/SaaS companies

You have a strong foundation in research practices and methodologies and know when and how to apply them during the product development process

You have a background in Anthropology, Human-Computer Interaction (HCI), Human Factors, Psychology, Sociology, or a related field or equivalent practical experience

You have a proven track record of playing both a leadership and supporting role in shipping great products to customers – from inception to launch

You have experience collaborating with people across multiple disciplines/departments

You successfully communicate ideas both in writing and presentation formats

You have an incredible attention to detail. You sweat the little things and are meticulous about your work – from study guides to survey questions to executive summaries

You manage your time and projects carefully and independently. You regularly and proactively share what you're working on, what your goals are, what's coming next

You're comfortable in ambiguity and enjoy the process of driving towards clarity