NVA General Practice · 14 hours ago
Client Services Representative
Houston, TX
Full-time
Onsite
Entry Level
1+ years expNVA General Practice is a veterinary clinic focused on providing high-quality care for pets and their owners. They are seeking a Client Services Representative to manage client interactions, educate pet owners, and handle administrative tasks in a fast-paced environment.
HospitalMedicalPetVeterinary
Responsibilities
Be flexible in attitude and work habits
Quickly learn how to pronounce, know the meaning of and spell commonly used veterinary terms
Perform basic computer skills, type 30 words per minute
Work requires lifting and carrying records and equipment weighing up to 25 lbs; requires sitting and standing for extended periods of time
May be exposed to unpleasant odors, noises and animal urine and feces. May be exposed to bites, scratches and contagious diseases
Can answer client’s inquiries about basic animal care questions and routine procedures
Can educate clients on over-the-counter products such as preventatives, medications and nutraceuticals
Can guide client’s to make appropriate decisions regarding optimum pet care
Can admit patients and handle medical records entries accurately
Can prepare health certificates, euthanasia and after care paperwork and discuss with client
Can handle client/patient transfers with ease
Can prepare client invoices for services performed
Can accurately handle payment transactions and balance the drawer at the end of their shift
Can accurately and empathetically communicate estimates/treatment plans to clients
Can bond with clients during interactions
Can keep the front desk a positive area even in the event there is a wait time
Seeks to create a comfortable environment for clients
Receives and relays telephone, fax, and email messages accurately and promptly
Answers telephones and handle calls quickly, efficiently and in a professional and friendly manner using a multi-line system
Can enter and update client and patient information into practice computer software
Has good computer skills and shows accuracy in inputting details
Can maintain positive, cooperative relationships with other employees
Can display tact and respect with team members even when busy or hectic
Can feel and express a genuine liking for animals and their owners and for working in an animal care field
Can express empathy toward distressed or grieving clients
Can conduct oneself in a confident and professional manner with clients even when situations are stressful and/or focused on individual tasks
Can deal intelligibly, pleasantly and efficiently with clients, often doing several things at one time
Can greet clients with poise and natural effort
Can outline costs and fees in a positive light while supporting hospital payment policies
Can turn future clients (phone-shoppers) into clients through relationship building and bonding
Can easily remember clients and patients names and uses them
Can handle client correspondence including email and follow up calls
Can maintain a professional/welcoming appearance in the front office through cleaning and organization
Can stock and organize the coffee station
Can offer proper upkeep for and troubleshoot office equipment including pc’s, telephones and copier
Can accurately document conversations with clients in the medical record
Can correctly attach records from referring veterinarians to the patient file
Can work almost constantly in the presence of other staff members and clients
Understands and carries out oral and written directions
Qualification
Required
High school diploma or equivalent
1+ year minimum experience at a veterinary hospital
2+ years customer service experience
Excellent communication skills
Enjoy working in a fast paced environment where you'll need multi-task skills
Some computer knowledge required; comfortable with Word, keyboarding, and use of communication tools such as texting and email
Preferred
Bilingual (Spanish) is preferred
Company
NVA General Practice
At NVA General Practice, we’re on a mission to give every pet their best life.
10001+ employees
H1B Sponsorship
NVA General Practice has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (6)
2022 (3)
2021 (6)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$128MKey Investors
OMERS Private EquitySummit Partners
2019-06-17Acquired
2017-07-07Private Equity
2007-05-01Private Equity· $128M
Leadership Team
John Bruno
Chief Executive Officer
Recent News
Morningstar.com
2025-11-11
Company data provided by crunchbase