The Mom Project · 2 days ago

Help Desk Analyst

New York, NY

Contract

Onsite

Mid Level

3+ years exp

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Responsibilities

Provide technical assistance and support related to computer systems, hardware, or software

Respond to queries, runs diagnostic programs, isolates problem, and determines and implements solution

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware

Respond to queries either in-person or over the phone

Write training manuals

Train computer users

Maintain daily performance of computer systems

Respond to email messages for customers seeking help

Ask questions to determine nature of problem

Walk customer through problem-solving process

Install, modify, and repair computer hardware and software

Clean up computers

Run diagnostic programs to resolve problems

Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems

Install computer peripherals for users

Follow-up with customers to ensure issue has been resolved

Gain feedback from customers about computer usage

Run reports to determine malfunctions that continue to occur

Qualification

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