112 applicants

Company

Original Job Post

Amazon · 5 days ago

Sr. Customer Success Manager

Seattle, WA

Full-time

Onsite

Senior Level

$109K/yr - $234K/yr

6+ years exp

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Insider Connection @Amazon

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Become a thought leader in defining success criteria and understand business needs of large Sellers in an ever-changing business environment.

Partner with various cross functional teams to align programs and initiatives to drive growth in existing seller base.

Sell at the most strategic level within the account and implementing a broad strategy for earning Seller acceptance to invest in key initiatives.

Analyze refurbished industry trends, diagnose root cause of performance, and create actionable plans for operational improvements.

Conduct deep dive analysis on issues affecting Seller business performance and build relationships across an account include creative thinking, articulating a clear vision and generating enthusiasm, to impact all business groups

Identify key business opportunities and manage toward a growth plan.

Implement account management best practices and SOPs into the business development framework.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Account ManagementModelingForecastingInterpersonalCommunicationAnalyticalPresentationDecision MakingProblem SolvingNegotiatingProject ManagementPrioritizationSQLECommerceDigital AdvertisingInfluencing OthersAdaptabilityEffective Communication

Required

6+ years account management experience

Excellent interpersonal, verbal and written communication, analytical and presentation skills

Demonstrated decision making, problem solving, and negotiating skills

Experience using analysis, reporting, modeling, and forecasting to make business decisions

Project management skills, including the ability to prioritize and manage across multiple responsibilities

Bachelor's Degree or equivalent experience

Preferred

Proven ability to influence others

Ability to thrive in an ambiguous environment

Work experience in eCommerce, digital advertising, or software

SQL skills

Effective C-level communication skills

MBA

Benefits

Equity

Sign-on payments

Full range of medical, financial, and other benefits

Company

Amazon

Glassdoor

3.7

Amazon is a global tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.

Founded in 1994

Seattle, Washington, USA

10,001+ employees

https://amazon.com

H1B Sponsorship

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Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (14000)

2022 (23375)

2021 (15334)

2020 (14558)