NEOGOV · 3 days ago

Product Analyst

United States

Full-time

Remote

Senior Level

5+ years exp

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GovTechHuman Resources

Insider Connection @NEOGOV

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

In partnership with the Product team, develop and communicate actionable insights related to all aspects of measuring product performance including product usage, customer feedback, customer experience, and retention through dashboards and regular reporting

Support Product Managers in roadmap planning and development by providing data and insights that inform prioritization decisions

As administrator of our product analytics platform, Gainsight PX, provide support related to implementation of feature tagging, in-app engagements, A/B testing, Customer Effort Scores, and leveraging PX analytics capabilities

Partner with senior leadership, marketing, and other internal teams on ad hoc market analyses at user, agency, and jobseeker levels

Collaborate with Business Intelligence to develop and maintain Tableau reporting dashboards

Develop ad hoc customer surveys and communicate key findings as needed

Communicate findings and recommendations to stakeholders through clear and compelling presentations

Be a NEOGOV data guru - be the point person and subject matter expert for all Product data questions and insights

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Product AnalyticsSQLPythonRTableauPower BIExcelGainsight PXAmplitudePendoAnalytical TechniquesProfilingSegmentationCohort AnalysisFunnel AnalysisPre-Post AnalysisKPI ReportingVerbalWritten CommunicationEngagementData SciencePredictive Modeling

Required

Bachelor's Degree in Business Analytics, Data Science, Statistics, or Economics

5+ years of prior experience in Product, Customer, or Business Analytics

5+ years and high proficiency in SQL, Python or R, and reporting/visualization tools such as Tableau, Power BI, and Excel

3+ years and knowledge of product analytics platforms highly preferred such as Gainsight PX, Amplitude, or Pendo

Knowledge in a variety of analytical techniques including profiling, segmentation, cohort analysis, funnel analysis, pre-post analysis, and general KPI reporting

Strong verbal and written communication skills and ability to engage effectively at all levels of the organization