200+ applicants

Company

Original Job Post

Esri · 3 days ago

Sr. UX Researcher

United States

Full-time

Remote

Senior Level

$94K/yr - $160K/yr

5+ years exp

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3D TechnologyAnalytics

Culture & Values

Insider Connection @Esri

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Lead exploratory and evaluative research projects using various methodologies for web-based geospatial software

Partner with product and design leadership to develop a research roadmap and collaborate with stakeholders

Utilize multiple data sources to answer research questions and ensure inclusive research and design approaches

Contribute to internal processes to enhance research rigor and scalability

Advocate for human-centered research and design internally and externally

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

User experience researchQualitative researchParticipatory researchMixed-method researchDesign patternsUsability challengesWeb softwareData-focused applicationsResearch strategiesEnterprise softwareArcGIS softwareGISRecruiting participantsB2B audiencesInternational usersPeople with disabilitiesInformed consentUser privacyData managementParticipant representationSubject matter expertsComplex ideasSelf-manageCollaborative research projectsProblem-solvingHard-workingCollaborativeProactiveFlexibleTransparent

Required

5+ years of experience conducting and leading user experience research on enterprise software products

Expert-level knowledge of qualitative, participatory, and mixed-method research methodologies and their execution across remote, in-person, moderated, and unmoderated formats

Expert-level knowledge of design patterns and common usability challenges for web software or data-focused applications

Demonstrated knowledge of research strategies and design considerations for complex enterprise software

Eagerness to learn ArcGIS software and understand the field of GIS

Experience recruiting participants from specialized B2B audiences, international users, and people with disabilities

Understanding of the practical and ethical considerations surrounding informed consent, user privacy, data management, and participant representation

A holistic and collaborative approach to defining and solving problems and the ability to triangulate insights across varied sources of evidence

Proactive approach to engaging with internal subject matter experts to inform product understanding and research projects

A strong sense of ownership, transparency, flexibility, and ability to self-initiate projects

Outstanding written and verbal communication and presentation skills as well as the ability to make complex ideas easily understandable and actionable

Strong organizational, planning, and time management skills evidenced by the ability to self-manage and appropriately scope and manage collaborative research projects

Bachelor's in human-computer interaction, information science, anthropology, psychology, sociology, or related field

Visa sponsorship is not available for this posting. Applicants must be authorized to work for any employer in the U.S.

Preferred

Knowledge of geographic information system (GIS) technologies, digital mapping, data analysis or visualization applications, database management, or common coding languages in GIS such as R and Python, JavaScript, APIs

Familiarity with accessibility standards and software localization, internationalization, and translation

Familiarity applying quantitative methods to the exploration and analysis of software usage data

Familiarity with development and product management tools such as GitHub, Confluence, and Productboard

Experience with product development methodologies, such as Agile and Scrum

Master's in human-computer interaction, information science, anthropology, psychology, sociology, or related field