35 applicants

Company

Original Job Post

Five9 · 6 days ago

Software Architect

United States

Full-time

Remote

Senior Level

$159K/yr - $327K/yr

5+ years exp

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Call CenterCustomer Service

H1B Sponsorship

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Responsibilities

Maintain and support our API linter improving our rules, associate guidance and processes.

Contribution service resiliency by developing associated tooling, best practices and guidance

Supporting Five9 product managers by expanding our internal self-service analytics tooling built on Looker and BigQuery

Plan, document, and support technical proof of concepts including defining clear goals and success criteria.

Mentoring and collaborating with developers, on software development practices, technical implementations along with voice technologies and protocols.

Collaborate with all aspects of Five9 organization including other Architecture leads, Product Owners, Operations, Sustaining, Customer Service, and InfoSec to deliver and maintain high value solutions for Five9 customers.

Understand existing issues and provide guidance to improving the scalability, fault resiliency, security, performance, resource utilization, speed and quality of development, speed of deployment and rollback, ease of maintenance and sustaining of the Five9 platform.

Support the establishment of technical guilds in Five9 to provide centers of excellence for technical knowledge.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Software ArchitectureAgile/LeanDevOpsN-tier ArchitectureWeb ServicesObject-Oriented DesignJavaTypescriptSpringSpring CloudSaaS/PaaS ArchitecturesCloud TechnologiesKubernetesSecurityDBsMicroservicesMultitenant InfrastructuresEvent-Driven/Reactive ProgrammingData ManagementEnterprise Software ApplicationsHigh Load EnvironmentsProblem-SolvingCommunicationContact Center softwareCall Center softwareVOIP technologiesGCPAWSAzure

Required

3+ years’ experience in software architecture including documenting design specifications, patterns and guidance documents with a proven ability to facilitate change across multiple teams.

3+ years of experience using Agile/Lean & DevOps methodologies

5+ years’ experience in design and development of software, n-tier architecture, web services, object-oriented design, languages (Java, Typescript) and frameworks (Spring, Spring Cloud)

Proven experience developing SaaS/PaaS architectures with strong hands-on cloud technologies understanding including Kubernetes, Security, non-functional elements, DBs, cloud technologies and services and the ‘as a service’ tools, open source, and cloud ecosystem in general, integration methodologies and implementation

Strong understanding and experience in microservices based architecture, multitenant infrastructures, event-driven/reactive programming, Java, Data management and analysis

Deploying and maintaining large enterprise software applications in high load, highly available environments

Excellent listening and communication (written & verbal) skills; ability to discuss and present information logically and concisely

Preferred

Experience with Contact Center or Call Center software

Experience with VOIP technologies

Experience with GCP, AWS or Azure

Benefits

Health, dental, and vision coverage

Short & Long-Term Disability

Basic Life Insurance

401k saving plan with employer matching

Innovative mental health support platform

Generous employee stock purchase plan

Paid Time Off

Company paid holidays

Paid volunteer hours

12 weeks paid parental leave

Company

Five9

Glassdoor

4.2

Five9 is a cloud-based call center software company that specializes in sales, marketing, and customer service. It is a sub-organization of Five Rivers Solutions.

Founded in 2001

San Ramon, California, USA

1,001-5,000 employees

http://www.five9.com

H1B Sponsorship

Five9 has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (8)

2022 (21)

2021 (16)

2020 (15)