Streamline Healthcare Solutions · 1 week ago

Customer Success Manager

United States

Full-time

Remote

Mid Level

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Responsibilities

Manage multiple customer accounts:

Understand customer needs and priorities

Manage projects to ensure deliverables are met

Regular meetings to stay up to date with customer needs

Provide product and industry consultation

Facilitate timely access to resources needed

Facilitate sales of added functionality and modules to increase the customer’s efficiency

Frequent communication and meetings with other team members including product managers, developers, testers, and other internal staff

Maintain customer retention

CSAT of 80%

Qualification

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Customer Success ManagementProject ManagementChange ManagementAlternate SchedulesLeadershipTeam BuildingInterpersonal SkillsCommunicationInnovativeCritical ThinkingProblem-SolvingBehavioral HealthcareElectronic Medical Records