Verifiable · 6 days ago

Account Manager

United States

Full-time

Remote

Mid Level

3+ years exp

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Health CareReal Time

Insider Connection @Verifiable

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Renewals: Proactively manage the renewal process for existing accounts. Work closely with customers to understand their needs and facilitate a seamless renewal experience

Account Expansion: Prospect within a dedicated book of business to create new upsell and cross-sell opportunities

Conduct whitespace analysis (products, departments, divisions, use cases) and determine the total opportunity within your portfolio.Build account plans with timelines that will translate to customer value, renewals, expansion, and referrals

Identify and navigate the procurement, legal, contracts, and budget process

Customer Relationship Management: Own business-level strategy and partner with Customer Success Managers on account-level strategy to drive value delivery and drive retention. Develop and maintain strong, long-lasting customer relationships with all key team members within an account, especially the executive sponsor

Product Feedback: Gather customer feedback and insights to help shape our product development and improvements. Advocate for customer needs within the organization

Maintain CRM: Log all customer activity in CRM ensuring high integrity in customer record keeping. Maintain updated pipeline and sales stages based on entry and exit criteria in CRM.

Qualification

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Enterprise salesSaas environmentAccount managementRevenue-focusedEnhance revenue opportunityDriving new business opportunitiesCustomer relationshipsMeeting targetsDeal sizesSMBMidMarketProblem-solvingHard-working communicationInterpersonal skillsMotivatedResults-drivenResourcefulKindly assertiveHealthcare Industry Knowledge