Be an early applicantLess than 25 applicants

Company

Original Job Post

myGwork - LGBTQ+ Business Community · 2 days ago

Sr Engineer, Field Service

New York, United States

Full-time

Onsite

Senior Level

$54.09/hr - $81.14/hr

5+ years exp

Wonder how qualified you are to the job?

Maximize your interview chances

Internet

Insider Connection @myGwork - LGBTQ+ Business Community

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Ensure customer needs are met applying appropriate resources

Conduct on-site installation of sophisticated equipment and follow testing procedures to ensure proper working order

Provide troubleshooting and repair support for customers and other field service personnel

Cultivate and develop positive working relationships with customers, system users and company personnel

Successfully complete technical training, as required; identify and successfully complete specialist training based on microscopes in the region

Proactively seek out additional learning opportunities both inside and outside of the region

Work informally with an applications engineer or attend an applications course to gain sophisticated knowledge

Travel, often on short notice, to customer sites to resolve problems or support other field service personnel

Complete and submit field service reports

Be able to perform Preventative Maintenance on assigned tools

Partner with colleagues to acquire technical guidance needed to problem-solve systems solutions

Provide training for customers and users on system maintenance

Make yourself available to train and mentor new field service engineers

Provide feedback to product quality teams

Provide appropriate input in writing updating and correcting various Thermo Fisher system documentation

Provide recommendations for various reports including identifying and isolating unique problems with system

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

ElectronicsPhysicsComputer scienceExperience operating analysis toolsUltra high vacuum (UHV)O-scopesDigital voltmeterPassportWalkingUS Government regulationsChemical safetyProblem solvingInterpersonal communicationTeamworkTime managementOrganizational skillsConflict managementCustomer service work under pressureDecision makingConfidentiality

Required

University degree in electronics, physics, engineering, computer science or similar field preferred; or 5-10 years of equivalent combination of education, skills and experience

5-10 years' Experience operating, troubleshooting, repairing and calibrating complex analysis tools such as SEM, TEM, FIB, Prober or similar systems is a plus but not required

Experience with Ultra High Vacuum (UHV) a plus but not required

Experience operating O-scopes, digital voltmeter and logical problem solving

Demonstrated ability to lead complex technical issues

Ability to partner effectively with customers and colleagues

Excellent interpersonal communication, teamwork/building, time management, organizational, problem solving, conflict management and customer service skills

Ability to work under pressure, with a consistent record to make decisions with minimal direct supervision

Able to display a high level of confidentiality for both customer and Thermo Fisher Scientific

Must be willing to travel 25-50% of the time

Must possess a valid driver's license and passport and travel regionally and internationally as the need arises

Extensive walking may be required

May work at customer locations, in office environment to include cubicles and/or in laboratory environments

Must be able to secure entrance to US Government laboratories and facilities

Potentially pass through areas where chemical-based allergens may be in use (such as penicillin, tetracycline, etc)

Physical requirements include the ability to lift up to 50 lbs