200+ applicants

Company

Original Job Post

Maxor National Pharmacy Services, LLC · 4 days ago

Account Manager

Plano, TX

Full-time

Hybrid

Mid Level

2+ years exp

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Responsibilities

Maintain on-going client service and satisfaction

Support client renewals by providing updates to leadership on all operational activities that may be relevant to client satisfaction

Participate in implementation meetings for new clients in your specific book of business

Establish strong relationships with clients through proactive oral and written communication

Review and analyze monthly client Executive Summary Reports

Update supervisor with quality assurance checks, program enhancements, and client issues

Provide and/or coordinate ongoing and ad hoc reporting requests including but not limited to audit report requests, claims utilization and other such items

Work with account management colleagues such as Strategic Account Executives and Clinical Account Executives to provide operational updates and partner to meet clients goals

Work collaboratively with internal teams such as enrollment, accumulators, benefits and IT to ensure client benefits are performing as expected

Provide support around client satisfaction and retention, contract renewals, goodwill-call activity and added product and service presentations

Utilize agreed upon client tracking tools and provide regular status updates to leadership

Maintain regular attendance in accordance with established policies

Perform other job-related duties when necessary

Promptly report any allegations of impropriety to the Compliance Department

Comply with Maxor’s Ethical Business Conduct policy and Maxor’s Compliance Program

Remain free from exclusion under the OIG and SAMS Medicare/Medicaid list

Complete required training, as assigned, within the established timeframes

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Account managementPBM experienceHealthcare solutionsPrescription benefit managementInsurance benefitsPharmacy claims administrationMS OfficeMicrosoft OfficeWindows-based applicationsProblem-solvingHard-workingCommunicationNegotiationSelf-motivatedTeamworkTime managementInnovative

Required

Associates or Bachelor’s degree, preferred

Account Management and PBM experience preferred

Two to three years progressive experience working in account management, healthcare solutions, prescription benefit management, insurance benefits, and/or pharmacy claims administration.

Proficient MS Office experience

Strong aptitude to communicate effectively both orally and in writing to interact with a wide variety of individuals providing optimal patient care aligned with Maxor's relentless commitment for distinguished customer service

Strong organization skills with ability to prioritize in a dynamic environment

Self-motivated with ability to work both independently and as part of a team

Communication and negotiation skills sufficient to satisfy customers and clients at all levels

Proficient computer skills using Microsoft Office and other Windows-based applications

Strong analytical skills

Ability to work under tight time constraints

Ability to solve complex problems

Self-starter, positive attitude, innovative

Excellent organizational and communication skills, both written and verbal

Benefits

Comprehensive mental health and wellbeing resources

Nationwide Blue Cross Blue Shield PPO with employee friendly plan design, including $850 individual annual medical deductible, $25 office visit copays, Low biweekly premiums

Company paid basic life/AD&D, Short-term and Long-term disability insurance

Rx, dental, vision, short-term disability, and FSA

Employer-matched 401k Plan

Industry leading PTO plan

And MORE!