200+ applicants
EDB · 1 week ago
Strategic Customer Success Manager
United States
Full-time
Remote
Senior Level
8+ years exp
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Responsibilities
Deliver a world-class customer experience as a trusted advisor that achieves success in deployment, adoption, and value realization of EDB offerings.
Create and implement individual Customer Success Plans by assessing, identifying, measuring, and defining customer goals and objectives using data analytics and customer knowledge.
Proactive management of customers to optimize account health, mitigate risk, and reduce churn.
Nurture accounts to identify opportunities for expansion and growth.
Utilize consultative motions to drive outcomes throughout the customer lifecycle.
Oversee and lead the coordination of EDB resources and escalate account issues for successful resolution.
Cultivate customer relationships to build strong advocates that generate insightful case studies and customer references.
Prepare and present Executive Business Reviews (EBRs) to show progress, value realization, and stakeholder management.
Consult with customers on benefits and value of EDB portfolio and related technologies.
Qualification
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Required
8+ years of account management experience in Customer Success, Sales, Consulting, Customer Advocacy, or relevant experience
Highly skilled experience in successfully managing multiple high value accounts and customers in a dynamic environment
Establishes effective working relationships with stakeholders across functional areas and levels of a customer’s organization up to C-level executives
Direct experience working with globally distributed and remote customer and internal teams
Nurture and manage customer relationships to ensure high customer satisfaction that results in adoption, growth, retention, and references
Strong professional presence; can effectively deliver presentations and demos, have clear communications and interpersonal skills
Proactive and creative problem-solving mindset
Passionate and high empathy for customer experience
Strong discipline in using CS Management tools to derive insights, and optimize account health
Commitment to continuous learning and improvement
Consistently contributes to CS team initiatives and projects
English Language Skills and appropriate academic achievements, preferably Degree or equivalent
Preferred
Experience with Partner relationship management
Knowledge of PostgreSQL, Linux, RedHat Linux, HPE Open Source, cloud service providers
Benefits
Access to Modern Health for health and wellness tips
Wellness Fridays extending to June 2024
Company
EDB
EDB is an open source-based data platform.
501-1,000 employees
H1B Sponsorship
EDB has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (4)
2022 (1)
2021 (1)
Funding
Current Stage
Growth StageTotal Funding
$67.92MKey Investors
Fidelity Ventures
2022-06-07Acquired· by Bain Capital Private Equity
2019-10-18Series Unknown· Undisclosed
2011-02-04Series Unknown· $6.1M
Leadership Team
Ed Boyajian
President, CEO and Chairman of the Board of Directors
Marc Linster
Chief Technology Officer
Recent News
Khaleej Times
2024-06-04
2024-05-28
Company data provided by crunchbase
