200+ applicants

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Company

Original Job Post

Zendesk · 6 days ago

Director, Business Intelligence and Reporting

United States

Full-time

Remote

Director

$181K/yr - $271K/yr

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Customer ServiceData Management

H1B Sponsorship

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Responsibilities

Lead, mentor, and develop the BI team, promoting a culture of excellence, data integrity, continuous innovation and learning.

Responsible for the design and maintenance of our reporting systems, ensuring high performance and accessibility.

Build trusted stakeholder relationships within Enterprise Data & Analytics and across key business stakeholders to ensure the BI team and their products are consulted as the source of truth for business insights.

Collaborate and network with senior leadership and key stakeholders across the organization to proactively identify informational and analytical requirements that will lead to positive business outcomes.

Build efficient, robust, and user-friendly dashboards that provide critical business metrics, enabling senior leadership to make educated decisions that deliver desired business outcomes.

Maintain data integrity, ensuring all systems and processes comply with relevant data regulations.

Design and implement the business intelligence strategy, creating a self-service capabilities roadmap that enables and improves the business' speed and agility to insights.

Continuously monitor and analyze industry trends, leveraging competitor data to help executive leadership and stakeholders adjust our business strategies to achieve desired outcomes.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

LookerLooker MLTableauSQLSnowSQLSparkSQLSalesforceNetsuiteBusiness ToolsProblem-SolvingAttention to DetailCommunicationInfluenceLeadership

Required

Bachelor's or Master's degree in Computer Science, Information Systems, Mathematics, Sciences or related field.

Proven experience in building scalable enterprise processes that deliver business impact

Experience building and leading engaged technical teams in a global and remote environment

Expertise with Looker, Looker ML, Tableau and other reporting tools

Familiarity with SQL, other data languages (SnowSQL, SparkSQL)

Familiarity with Salesforce, Netsuite and other business tools

Ability to influence executive leadership, peers and teams to achieve desired outcomes

Excellent problem-solving skills with attention to detail

Strong written and verbal communication skills

Company

Zendesk

Glassdoor

3.7

Zendesk develops a customizable customer service platform for organizations.

Founded in 2007

San Francisco, California, USA

5,001-10,000 employees

http://zendesk.com

H1B Sponsorship

Zendesk has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (30)

2022 (68)

2021 (113)

2020 (53)