Xsolis · 2 days ago

Account Manager

United States

Full-time

Remote

Mid Level

2+ years exp

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Health CareHospital

Growth Opportunities

Insider Connection @Xsolis

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Creates and executes customer specific revenue retention and growth strategies for single facility clients leveraging return on investment analysis, operational efficiency/utilization reviews, sales opportunity qualification, and strategic planning.

Responsible for measurement and ongoing improvement of ROI measures.

Identifies opportunities for non-contracted services that will provide additional value to clients.

Serves as customer operational expert for all aspects of assigned customers – both for existing and potential areas of partnership.

Coordinates operational and strategic activities internally to improve customer experience and strengthen corporate processes across Xsolis.

Maintains and expands relational footprint within assigned clients.

Cultivates references at each client within assigned portfolio.

Creates and delivers regular Business Reviews with all assigned clients.

Maintains accuracy of customer documentation in all corporate repositories such as Salesforce and Jira.

Serves as escalation point for operational disruption across all defined areas of partnership.

Qualification

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Account ManagementSalesConsultingHealthcare Industry KnowledgeRelationship ManagementHospital Technology SystemsRevenue Cycle SaaSRevenue Cycle OperationsProblem-SolvingEffective CommunicationHighly Organized

Required

Bachelor’s Degree or equivalent experience required.

Minimum 2 years of Account Management, Client Support, Sales, and/or Consulting experience within the Healthcare industry (specifically hospital technology systems, Revenue Cycle SaaS or Revenue Cycle Operations).

Track record of relationship or support management meeting and exceeding client satisfaction goals.

Professional and effective communication skills required at all client levels.

Highly organized