ieso · 6 days ago

Lead Service Designer

United States

Full-time

Remote

Senior Level

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BiotechnologyHealth Care

Comp. & Benefits

Hiring Manager

Damian Bicknell

Insider Connection @ieso

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Getting hands on with conducting user research and analyzing data to deliver insights, frame problem spaces and define opportunities;

Creating durable design artifacts that help understand the current ecosystem and create a north-star, differentiated experience that can deliver customer and business value;

Facilitating design workshops with stakeholders and colleagues;

Designing concepts and prototypes that can be tested with real users;

Providing clear recommendations for iterating on product and service design that balance desirability, feasibility, and viability; and

Storytelling the vision for the future with customers and stakeholders.

Qualification

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Service DesignOmni-Channel DesignUser ResearchUser StoriesIterative MethodsProblem-SolvingAnalyticalCommunicationAdaptabilityHealthcare sector experience

Required

Good experience in practicing Service Design and tailoring approach to lead to better customer and business outcomes, innovation, and organizational change

Experience in designing and mapping omni-channel, multi-touchpoint end-to-end journey of services to help a user achieve their goals and the business to unlock value, while ensuring meeting regulatory standards, clinical requirements, and other considerations

Ability to search and gather information from various sources, quickly synthesize large volumes of data, and reveal fundamental pain points that users encounter

Analytical skills to analyze business problems, events, and activities, and connect user and business problems

Ability to persuade and inform to gain organizational support and buy-in to service visions and experiences

Experience in various approaches to understanding users and their needs, translating needs into user stories, and proposing design approaches or services to meet those needs

Self-starter with experience working in an ambiguous, fast-paced environment, using iterative methods and flexible approaches to enable speed to learning and rapid design and delivery