200+ applicants
Posit PBC · 3 days ago
Customer Success Manager, Commercial
United States
Full-time
Remote
Entry, Mid Level
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Responsibilities
Understand customer business objectives and increase awareness of product functionality.
Upskill data science teams to leverage new product capabilities.
Organize internal resources to address customer needs and capture feedback for product improvement.
Facilitate annual renewals and identify expansion opportunities within existing accounts.
Achieve retention targets and ensure on-time renewals for accounts.
Organize workshops and technical demos for customers to maximize value from Posit’s Professional Products.
Demonstrate technical knowledge related to Posit Professional products.
Engage with customers, lead workshops, and provide solutions independently.
Develop relationships with key decision-makers and act as a mentor within the team.
Qualification
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Required
Experience in Customer Success
Experience in data science, analytics, machine learning, or big data domains
Experience working with R and Python
Ability to understand customer business objectives
Ability to increase awareness of product functionality
Ability to upskill data science teams
Ability to organize internal resources to address customer needs
Ability to capture customer feedback and relay it to the software engineering team
Experience in processing annual renewals
Experience in identifying expansion opportunities within existing accounts
Ability to achieve retention targets
Ability to ensure on-time renewals for accounts
Experience in organizing workshops or technical demos for customers
Working knowledge of technical concepts related to IT such as Linux, Docker, etc.
Ability to be an evangelist for data science and industry best practices
Ability to lead customers through the customer journey
Ability to propose solutions when escalating customer questions or requests
Ability to develop meaningful relationships with key decision-makers
Experience in serving as a peer mentor
Ability to engage with customers on social networks and community forums
Preferred
Experience in Life Sciences, Financial Services, or High Technology industries
Experience in working with open-source software
Experience in leading workshops or technical demos independently
Experience in navigating and executing most aspects of the role independently
Experience in engaging with customers regularly on social networks and community forums
Experience in working with open-source software
Experience in a distributed team environment
Experience in a Public Benefit Corporation (PBC) or Certified B Corporation®
Experience in a 100% distributed team
Experience in a flexible work environment
Benefits
100% of medical, dental, and vision insurance premiums covered for employees and their families
Fertility and gender-affirming healthcare included in all plans
Supplemental mental health and wellness benefits available via Ginger
Gender-neutral paid parental leave policy
401k enrollment starting on day one with yearly match after six months
Annual profit-sharing bonus
100% distributed team with coworking space reimbursement
Lifestyle Savings Account for professional development, wellness, etc.
Generous vacation policy with minimum of four weeks PTO per year and 13 paid company holidays
Company
Posit PBC
The open-source data science company for the individual, team and enterprise.
Founded in 2009
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
J.J. Allaire
Founder and CEO
Company data provided by crunchbase
