140 applicants

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Company

Original Job Post

Concentrix Catalyst · 2 days ago

Experience Design Lead

United States

Full-time

Remote

Senior Level

8+ years exp

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Cloud ManagementConsulting

Insider Connection @Concentrix Catalyst

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Conduct customer and employee research including research plans, recruitment, interviews, workshops, etc.

Produce discussion guides, personas, customer journey maps, and service blueprints.

Analyze and synthesize complex data sources to form aggregate insights for product/service development.

Identify user insights, needs, and opportunities across experiences, businesses, and technologies.

Envision and design future state experiences based on workshops and customer research.

Write executive-level reports articulating research insights and recommendations.

Maintain communication with team members and build trusted client relationships.

Develop analytic approaches, document tasks, and manage timelines for consulting projects.

Expertise in Customer Experience Design and Design Thinking.

Qualification

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User experience researchDesign thinkingQualitative methodologiesQuantitative methodologiesInterviewingDigital solutionsTechnical languageFigmaProblem-solvingHighly adaptableDesign thinking certificationResearch methodologiesQualitative data analysisMuralAnalytical thinking

Required

8+ years in user experience research, design research, product research or the equivalent with strong theoretical and practical knowledge of both qualitative and quantitative methodologies

5+ years designing, planning, and facilitating live and virtual Design Thinking workshops

5+ years conducting 1:1 research interviews

5+ years working on experiences that include extensive digital solutions (omni-channel, self-service, AI bots, etc.)

8+ years CX or UX research experience

A minimum of a BA/BS degree in Psychology, Human Factors, Sociology, Anthropology, HCI, Interaction Design, Communication Design, Market Research, or equivalent experience

Experience with technical language, including being able to technical language specific to the client in the context of their business and coding the research data accordingly

Experience working in a fast-paced environment

Have a high comfort with ambiguity

Experience using Figma

Preferred

Master or PhD degree in Psychology, Human Factors, HCI, Interaction Design, Communication Design, Architecture, or equivalent experience

Design Thinking Certification from an accredited institution

Experience with a broad range of research methodologies (qualitative and quantitative techniques) and you understand the right balance between the two

Strong grasp and qualitative data analysis

Experience using Mural