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ServiceNow · 4 days ago
Senior Network Engineer
San Diego, CA
Full-time
Onsite
Senior Level
$109K/yr - $186K/yr
5+ years exp
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Responsibilities
Design and deploy networks based on business and technical requirements.
Partner with project and program managers to meet overall timelines and resolution of issues.
Operate and troubleshoot networks to identify and resolve issues quickly.
Take a lead role in the engagement and mitigation of outage causing events or issues.
Validate problem descriptions and perform detailed problem diagnosis; track and update problems in trouble-ticketing system.
Perform non-critical investigations into functionality that is not working as desired.
Engage deeply in the sustainment function to proactively analyze network parameters such as capacity and availability to ensure issues are fixed before they cause an outage.
Review, consult and prepare for planned change introduction to production environment.
Participate in rotating “on call” schedule with other members of the team including weekends.
Partner with teams to plan and execute software code upgrades and device maintenance.
Partner with the Site Reliability Engineering (SRE) team to provide mentorship and input on operational process improvements.
Provide feedback to infrastructure architects on design issues or improvements and input into the design process for new initiatives.
Qualification
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Required
The candidate should have a solid foundation in networking including routing, switching, security and load balancing.
2+ years of experience with cloud computing technologies (e.g. Azure, AWS, Google Cloud Platform, etc.) across Windows and/or Linux
Azure Core Platform: Compute, Storage, Networking.
Azure Web Apps: developing, deploying, debugging and supporting web applications using .NET, Java, PHP, Python, Node.js etc. on Windows or Linux.
Continuous Integration/Continuous Deployment (CI/CD): using DevOps, Bit Bucket, GitHub.
Experience in one or more automation languages (PowerShell, shell scripts, Perl, Python, Ansible, Terraform) desired.
A minimum of 5 years of experience in working on Internet and data center networks.
Possess a solid understanding of and have experience with most of the following network technologies: BGP, OSPF, IS-IS, HSRP/VRRP, IPSEC, SNMP.
Deep, hands-on experience with TCP/IP protocols including capturing and analyzing traffic with Wireshark and/or other tools.
Familiarity with Cisco IOS and JunOS operating systems required.
F5 and Cisco ASA knowledge and experience strongly desired.
Experience with network monitoring applications such as EMC Watch4Net, Cacti, Splunk is a plus.
Ability to partner with peers who are globally distributed is a key part of this role.
Passion for customer experiences and focus on delivering high quality support.
Strong communication skills and empathy for customers.
Ability to learn new technology in a fast-paced environment.
Ability to deal with ambiguity.
Benefits
401(k) Plan with company match
ESPP
Matching donations
Flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations.
10,001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity· Undisclosed
2012-07-20IPO· nyse:NOW
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
The Motley Fool
2024-06-05
2024-06-01
Company data provided by crunchbase
