Entrega ยท 3 days ago
Dealer Operations Analyst
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Insider Connection @Entrega
Responsibilities
Review, troubleshoot, and resolve issues regarding software application performance for clients; escalates when appropriate.
Respond with urgency to all inbound queue activity (phone and email).
Timely and accurate documentation of all Dealer interactions, feedback, actions taken, and next steps needed.
Communicate professionally with project partners, including multiple 3rd party vendors, internal team members, OEM, and dealer clients.
Proactively communicate with customers to generate and/or gather onboarding and setup information; complete website configuration and ensure service optimization by leveraging thorough analysis of application configuration.
In addition to the responsibilities and duties listed above, this position may be required to perform other duties as required to support the needs of the department or organization. These duties may vary based on business needs and may include additional responsibilities.
Qualification
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Required
Ability to work independently as well as in a team environment.
Capable of managing multiple tasks and projects simultaneously.
Comfortability working under pressure or strict deadlines.
Demonstrated ability to solve problems and formulate recommendations.
Excellent communication skills.
Exceptional attention to detail.
Outstanding writing and analytical-thinking skills.
Passion for learning and personal growth, specifically when it comes to technology.
Possess organizational and prioritization skills.