43 applicants
Maximus · 2 days ago
Data Proc I
United States
Full-time
Remote
Entry Level
1+ years exp
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Responsibilities
Collect information from customers and clients
Enter data into the central database
Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry
Review data for deficiencies or errors, correct any incompatibilities if possible and check output
Retrieve data as requested
Maintain and update the database system as necessary
Respond to incoming calls, and make occasional outbound calls regarding Federal Emergency Management Agency (FEMA)
Utilize standard technology such as computer, telephone, email, and web browser to complete work tasks
Complete basic call-related input in computer terminal to phone inquiries
Responds to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate
Attention to detail, ability to multitask is required
Meet Quality Assurance (QA) and other key performance metrics
Track and document all inquiries using the applicable systems
Maintain updated knowledge of the Contact Center performance requirements as well as corporate and project policies and procedures
Work closely with the Supervisor(s) in resolving difficult and complex consumer interactions
Qualification
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Required
High School Diploma or GED required
At least six (6) months of customer service/secretarial/telemarketing experience required
Ability to pass a federal background check
Ability to comply with moderate computer usage including MS Office applications
Ability to work nights and weekends, as well as overtime and/or holidays as needed
Experience with and/or ability to use call center telephony equipment
Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks
Must be US Citizen per client requirements
Must reside in Contiguous US
Ability to speak and read English clearly, professionally, and fluently
Ability to type a minimum of 20 WPM (words per minute)
Hardwired internet (ethernet) connection
Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Preferred
Call center experience preferred, but not required
Company
Maximus
Providing government technology services, digitally enabled customer experiences, and clinical health services that change lives.
10,001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$7.93M2010-12-09Post Ipo Equity· $7.93M
1997-06-13IPO· nyse:MMS
Leadership Team
Bruce Caswell
President and Chief Executive Officer
Elisabeth Schmidt
Senior Vice President
Recent News
Android Headlines
2024-06-04
2024-05-23
2024-05-13
Company data provided by crunchbase
