200+ applicants
Rain · 6 days ago
Customer Success Manager
United States
Full-time
Remote
Mid Level
2+ years exp
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Responsibilities
Own the entire relationship between Rain and customers, establishing a trusted advisor relationship.
Develop success plans outlining critical success factors, metrics, and recommendations for customers.
Lead cross-functional projects with internal teams to meet and exceed customer expectations.
Identify new opportunities and facilitate transitions following deployments.
Act as the customer point of contact for support, queries, and assistance.
Support the build and demonstration of client success stories for business prospects and industry experts.
Use customer relationships for prospect references.
Qualification
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Required
2+ years of experience in B2B SMB or Mid-Market with a history of driving revenue through retention and expansion of existing customers.
Strong project management skills and ability to prioritize internal and external requests.
Demonstrated track record of successfully building relationships and problem-solving skills.
Proven ability to measure, understand, and communicate business needs and impact to your customers.
Ability to be flexible and adjust to changing priorities or projects as the company scales.
Experience using an enterprise CRM (HubSpot, Salesforce, etc.).
Preferred
Experience in HR Tech is a plus.
Benefits
Flexible PTO
Medical
Dental
Vision
Life
Disability coverage
Parental leave
Monthly stipend
Equity options
Company
Rain
Rain offers early wage access and financial wellness benefit for mid-market to enterprise employers.
201-500 employees
Funding
Current Stage
Early StageTotal Funding
$428.6MKey Investors
Clear Haven Capital ManagementQED InvestorsSound Point Capital Management
2024-03-07Undisclosed· Undisclosed
2024-02-05Debt Financing· $300M
2023-03-21Series A· $66M
Leadership Team
Alex Bradford
CEO / Co-Founder
Gilberto Garcia Jr
Co-Founder / CTO / CAO
Recent News
2023-10-12
Kombo Ventures
2023-10-03
2023-09-27
Company data provided by crunchbase
