Offered.ai · 6 days ago

Customer Success Manager

New York, United States

Full-time

Onsite

Mid Level

$80K/yr - $110K/yr

2+ years exp

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Responsibilities

Engaging newly launched property management teams to ensure adoption and increase product usage

Understanding property management teams' priorities and objectives and supporting them through Venn's platform and initiatives

Tracking and reporting on user engagement internally and externally

Providing hands-on support and training resources to clients, encouraging their self-sufficiency in the platform

Soliciting and responding to client feedback, and finding ways to tailor and improve the partnership, including through data insights & creative initiatives

Deftly navigating internal cross-functional departments and external stakeholders to achieve results effectively

Leveraging strong analytical and project management skills to drive process and overall client satisfaction & retention

Qualification

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Customer Relationship ManagementB2B SaaSProject ManagementProblem-SolvingHighly OrganizedPrioritizationAttention to DetailQuality CommitmentEffective CommunicationVerbal CommunicationComfort ConnectingSpeaking to New PeopleDeterminedResults-OrientedCollaborativeTeam PlayerProp tech experienceProject management toolsStartup experienceProblem solving crm