Sitetracker · 6 days ago

Customer Success Manager

United States

Full-time

Remote

Mid Level

Wonder how qualified you are to the job?

Maximize your interview chances

Cloud InfrastructureInformation Technology

Insider Connection @Sitetracker

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Work with customers at all stages of the customer journey - from implementation through go-live as they deploy and adopt the Sitetracker platform.

Identify business objectives and align Sitetracker capabilities with customer’s goals and objectives.

Own customer onboarding, user adoption, customer advocacy, and more to ensure customer retention and growth.

Create and execute a success plan focusing on business outcomes or value realization.

Work with mid-tier customers, ideally $100k - $500k annual contract value.

Work with multiple customers across various industries.

Engage with senior stakeholders within a customer environment.

Identify, deliver, and demonstrate a solution’s value to customers.

Create and deliver a high-touch communication plan.

Demonstrate technical aptitude and understanding of a deployed solution.

Be a self-starter committed to personal development.

Show passion and enthusiasm for customer success.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer Relationship ManagementStakeholder ManagementSolution Value DemonstrationCommunication Plan DevelopmentProblem-SolvingCommunicationSelf-StarterPassion