Eclaro · 3 days ago

Operations Specialist, Scheduling and Cell Logistics

Seattle, WA

Contract

Onsite

Entry, Mid Level

$41.42/hr - $41.42/hr

3+ years exp

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IT Services and IT Consulting

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Insider Connection @Eclaro

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Act as initial and primary scheduling point of contact for apheresis centers, manufacturing sites, couriers, and other logistics partners

Create and maintain patient schedules in coordination with apheresis centers, manufacturing sites, treatment sites, and third-party logistics

Monitor collection, delivery, transportation, and manufacturing activities

Troubleshoot and develop plans of action for issues throughout the patient journey

Interact with internal and external stakeholders over the phone and email

Ensure a positive end-to-end customer experience

Execute escalations and facilitate product returns and product replacements

Input and maintain transactional data related to patient schedules within Client’s scheduling system

Document feedback from customers and partners as received

Actively participate in tactical and other meetings as assigned

Facilitate daily operations activities and meetings including shift turnover on a rotating basis

Provide real-time scheduling portal support to external users

Monitor and triage requests and issues within the case management system

Provide on-call and holiday support as assigned

Comply with applicable SOPs, work practices, and other documentation

Accountable for individual performance

Execute project tasks as assigned

Execute working groups tasks as assigned

Qualification

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Call center operationsPatient servicesNavigatorAccount managementLogisticsSupply chainFluent in EnglishSelf-motivatedProfessionalAble to work independentlyFlexibleExceptional customer service orientationSkilled at managing tense situationsEager to work with teamsAble to share workspace sense of ownershipAccountability