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Company

Original Job Post

Trimble Inc. · 6 days ago

Customer Success Manager

Portland, OR

Full-time

Hybrid

Mid Level

$61K/yr - $79K/yr

2+ years exp

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H1B Sponsorship

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Work & Life Balance

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Responsibilities

Coordinate the post-sale experience for Trimble Construction customers, enabling them to achieve their desired outcomes and be successful

Develop and demonstrate a strong working knowledge of Trimble’s Construction solutions and communicate the value of our products to our customers

Build and document deep understanding of your customers and their business needs, goals, and challenges

Actively foster the success of your assigned book of business through business value conversations, active listening, business reviews, and customer adoption planning

Own and maintain account success plans in collaboration with customer, including product utilization / rollout strategy

Execute proactive customer reviews to assess overall customer health, system utilization, current goals, value opportunities, and customer churn threats

Grow and expand customer product adoption and revenue

Identify risk as well as growth/expansion opportunities for the Account Sales Rep to pursue

Identify and partner with cross-functional teams and SMEs to identify product improvements, customer needs, industry trends, market activities, and competitors

Handle incoming reactive Customer Success situations across the customer base

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer successAccount managementSales developmentSaasConstruction technologiesCross-functional collaborationVoice of the customerSalesforceG-suiteGainsightProblem-solvingEmotional intelligenceExecutive presenceCommunicationOrganizationInnovativePersuasiveCreativeCuriosity

Required

Must have 2+ years of Customer Success, account management or sales development experience in a SaaS company - ideally with construction technologies, or related applications

Emotional intelligence - employ active listening to understand root cause of issues and how to identify solutions that meet the customer's needs

Executive presence - You know how to build positive trusted relationships with decision makers, executive sponsors and end users

Proven ability to work cross-functionally to represent the Voice of the Customer

Exceptional communication and presentation skills (both written and verbal)

Highly organized and self-directed with proven ability to manage and prioritize multiple tasks in a fast-paced environment

Be innovative, persuasive, creative, and have a genuine curiosity in the customer’s business

Experience using Salesforce, G-Suite highly and Gainsight is helpful

Benefits

Medical

Dental

Vision

Life Insurance

Disability Insurance

Time off plans

Retirement plans

Tax savings plans

Paid Parental Leave

Employee Stock Purchase Plan

Company

Trimble Inc.

Glassdoor

4.1

Dedicated to the world’s tomorrow, Trimble is a technology company delivering solutions that enable our customers to work in new ways to measure, build, grow and move goods for a better quality of life.

Founded in 1978

Sunnyvale, California, USA

10,001+ employees

http://www.trimble.com

H1B Sponsorship

Trimble Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (32)

2022 (58)

2021 (48)

2020 (40)