200+ applicants

Company

Original Job Post

ServiceTitan · 5 days ago

Senior Business Analyst

United States

Full-time

Remote

Senior Level

$86K/yr - $124K/yr

4+ years exp

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Responsibilities

Participates in team events during the SDLC (e.g., daily stand-up, sprint planning, sprint review, sprint demos).

Ability to analyze, translate, and define business requirements into technical solutions.

Document and analyze current and proposed future state workflows to identify areas for improvement through process mapping.

Develop user stories, use cases, and functional specifications to effectively communicate requirements to developers.

User Story prioritization to align with project roadmap and strategic initiatives.

Own project/request progress, provide updates to stakeholders, and make adjustments as needed for timely delivery.

Assist in user acceptance testing to ensure the tool meets requirements and functions as intended.

Own project/request launch by collaborating with Enablement and stakeholder teams.

Gather user feedback and analyze usage data post-launch to inform future enhancements and updates.

Perform ad-hoc or BAU requests from stakeholders.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

SaaS ExperienceSalesforce AdministrationProcess MappingValue Stream MappingProcess ImprovementMiroVisioLucidchartStakeholder Needs AnalysisSystem Processes DesignProject ManagementProblem-SolvingCollaborationCommunicationTime Management

Required

Bachelor’s degree is preferred or equivalent work experience

4+ years of business operations experience in SaaS (or similar) with a strong understanding of the customer journey

Salesforce (SFDC) administration experience required

Experience with visual modeling, process mapping, value stream mapping, and process improvement. Using tools such as Miro, Visio or Lucidchart is a plus

Ability to work backward from stakeholder needs to design and operationalize relevant system processes

Excellent written and verbal communication skills with the ability to collaborate effectively with the business, operations and technology teams

Ability to work against tight timelines; Project management experience is a plus

Benefits

Flexible time off

Company-paid medical, dental, and vision

FSA and HSA

401k match

Telehealth options

Parental leave and support

Up to $20k in adoption reimbursement

On-demand maternity support

Free breast milk shipping

Pet insurance

Legal advisory services

Financial planning tools

Company

ServiceTitan

Glassdoor

3.4

ServiceTitan is a service management software that helps home services businesses generate more leads and close more sales.

Founded in 2012

Glendale, California, USA

1,001-5,000 employees

http://www.servicetitan.com/

H1B Sponsorship

ServiceTitan has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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Trends of Total Sponsorships

2023 (21)

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2021 (73)

2020 (33)