LeadVenture™ · 5 days ago

Account Manager

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

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Digital MarketingE-Commerce

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Responsibilities

Understand All Facets of PSM’s Suite of Website and Marketing products and services.

Work closely with multiple clients to communicate and maintain product(s) launch plans and timeline.

Manage assigned accounts with a focus on revenue growth and retention while providing exceptional customer service.

Ongoing, clear communication with leadership, web developers, graphic designers, and the Account Executives on the progress of each new client.

Promote and Support Additional Marketing and Website Services as well as provide product training and consult on best practices.

Handle incoming customer comments, provide appropriate solutions and alternatives, and follow up to ensure resolution.

Keep records of customer interactions, process customer accounts, and file documents.

Identify retention risk and work proactively to eliminate that risk.

Enhance job knowledge by participating in educational opportunities.

Other duties and responsibilities as needed.

Qualification

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Microsoft WordExcelOutlookProblem-SolvingTime ManagementOrganizationalCommunicationInterpersonalAdaptableEnergeticTeam PlayerMultitaskingDigital MarketingCRM