Marketing Specialist @ Abacus Service Corporation | Jobright.ai
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Marketing Specialist jobs in Baltimore, MD
Be an early applicantLess than 25 applicantsPosted by Agency
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Abacus Service Corporation ยท 6 days ago

Marketing Specialist

positionBaltimore, MD
timeContract
remoteOnsite
seniorityEntry, Mid Level
date3+ years exp

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Health CareInformation Technology
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Growth Opportunities

Insider Connection @Abacus Service Corporation

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Respond to customer inquiries & comments on social and review platforms in a timely manner
Monitor and provide feedback on engagement/conversation via social media and review channels to leadership
Tag inbound messages to provide reporting insights

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Social media/community managementSocial media management toolRecognize customer issueEscalation managementOnline reviewCustomer escalations detectionTroubleshootingCommunity management toolsSprinklrReviewTrackers communicationAdaptabilityDesire to solve others' problems

Required

Social Media/Community Management experience, working with customer service/care using a Social Media Management Tool
Ability to recognize a customer issue/escalation and to bring that to the attention of supervisor with recommended remediation plan
Ability to multi-task/shift from multiple media types (ie: online review to social channel and the nuances between the two)
Strong communication skills
Adaptability
Insight to detect Customer Escalations
Desire to Solve Others' Problems
Ability to Troubleshoot
Experience with Community Management Tools (Sprinklr, ReviewTrackers or similar)

Preferred

Bachelor's Degree in Marketing, Advertising or related discipline

Company

Abacus Service Corporation

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Abacus Service Corporation is provides IT solutions for global health care businesses.
dateFounded in 2004
location
Southfield, Michigan, USA
people-size201-500 employees
web-link
http://www.abacusservice.com

Funding

Current Stage
Growth Stage

Leadership Team

S
Sam Akunuri
Founder and COO
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Company data provided by crunchbase
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